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AddSystem failed error adding E-Series array in Solarwinds

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Category:
e-series-santricity-smi-s-provider
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esg
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Applies to

  • NetApp E-Series
  • SANtricity 11.70.4 or newer release
  • Storage Management Initiative - Specification (SMI-S)

Issue

  • Getting error 'AddSystem failed: Return value = 4' attempting to add array to the E-Series SMI-S provider.    
    • For instance, one client application that may leverage SMI-S is SolarWinds

solarwindsconfig.png

  • SbmaTraceLog.txt log in SMI-S Provider logs > Provider > Array

09/01/2023 14:39:56 32812  [DEBUG  ] (INTERNAL) - SYMbolAdapter::isArraySupported - Array SYMbol version 1174
09/01/2023 14:39:56 32812  [DEBUG  ] (INTERNAL) - SYMbolAdapter::addArrayToRepository() - Is the 00:00:00:00:00:00:00:00:00:00:00:00:00:00:00:00 array even supported? no, ignoring it
09/01/2023 14:39:56 32812  [DEBUG  ] (INTERNAL) - SYMbolAdapter::addArrayToRepository() - No arrays affected by this ip address
09/01/2023 14:39:56 32812  [ERROR  ] (INTERNAL) - SystemRegistrationServiceProvider::getAddedStorageSystem - Failed to get any arrays
09/01/2023 14:39:56 32812  [DEBUG  ] (INTERNAL) - SystemRegistrationServiceProvider::addSystem:CIMObjectPath for addedSystem
09/01/2023 14:39:56 32812  [ERROR  ] (INTERNAL) - SystemRegistrationServiceProvider::executeMethod: caught SbmaException: Exception: 1 (0x1): Attempt to get single value on uninitialized CimValue or instance CimValue. : CimValue::getValue:(..\SBMA_CIM_Framework\cim\adap\CimValue.cc:239)
09/01/2023 14:39:56 32812  [DEBUG  ] (INTERNAL) - ProviderFacade::executeMethod -   executeMethod returned CimValue Type=UINT32; Data=4

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