Skip to main content
NetApp Knowledge Base

AddSystem failed error adding E-Series array in Solarwinds

Last Updated:

Applies to

  • NetApp E-Series
  • SANtricity 11.70.4 or newer release
  • Storage Management Initiative - Specification (SMI-S)


  • Getting error 'AddSystem failed: Return value = 4' attempting to add array to the E-Series SMI-S provider.    
    • For instance, one client application that may leverage SMI-S is SolarWinds


  • SbmaTraceLog.txt log in SMI-S Provider logs > Provider > Array

09/01/2023 14:39:56 32812  [DEBUG  ] (INTERNAL) - SYMbolAdapter::isArraySupported - Array SYMbol version 1174
09/01/2023 14:39:56 32812  [DEBUG  ] (INTERNAL) - SYMbolAdapter::addArrayToRepository() - Is the 00:00:00:00:00:00:00:00:00:00:00:00:00:00:00:00 array even supported? no, ignoring it
09/01/2023 14:39:56 32812  [DEBUG  ] (INTERNAL) - SYMbolAdapter::addArrayToRepository() - No arrays affected by this ip address
09/01/2023 14:39:56 32812  [ERROR  ] (INTERNAL) - SystemRegistrationServiceProvider::getAddedStorageSystem - Failed to get any arrays
09/01/2023 14:39:56 32812  [DEBUG  ] (INTERNAL) - SystemRegistrationServiceProvider::addSystem:CIMObjectPath for addedSystem
09/01/2023 14:39:56 32812  [ERROR  ] (INTERNAL) - SystemRegistrationServiceProvider::executeMethod: caught SbmaException: Exception: 1 (0x1): Attempt to get single value on uninitialized CimValue or instance CimValue. : CimValue::getValue:(..\SBMA_CIM_Framework\cim\adap\
09/01/2023 14:39:56 32812  [DEBUG  ] (INTERNAL) - ProviderFacade::executeMethod -   executeMethod returned CimValue Type=UINT32; Data=4

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.