- ONTAP 9.x
- Clustered Data ONTAP 8.3
- Clustered Data ONTAP 8.2
- Clustered Data ONTAP 8.1
- Data ONTAP 7 and earlier
- We are planning to do some maintenance work. How do I stop unnecessary cases from being created by AutoSupport messages that are triggered during this scheduled maintenance window?
- How do I stop receiving e-mails or phone calls from NetApp technical support personnel during planned maintenance activity?
- What are the best practices for suppressing unnecessary AutoSupport e-mail cases during maintenance windows?
An AutoSupport feature is available that prevents unnecessary cases from being created by AutoSupport messages during a scheduled maintenance window.
To make use of this case suppression feature, the storage administrator generates a manually invoked or 'user-triggered' AutoSupport with a specially formatted message text string
<x> is the duration of the maintenance window in units of hours.