How to suppress automatic case creation during scheduled maintenance windows

Last updated
Save as PDF
Share
1. Share
2. Tweet
3. Share

Views:: 6,506

Visibility:: Public

Votes:: 0

Category:: data-ontap-8

Specialty:: core

Last Updated:

Applies to

ONTAP 9.x
Clustered Data ONTAP 8.3
Clustered Data ONTAP 8.2
Clustered Data ONTAP 8.1
AutoSupport
Data ONTAP 7 and earlier

Description

We are planning to do some maintenance work. How do I stop unnecessary cases from being created by AutoSupport messages that are triggered during this scheduled maintenance window?
How do I stop receiving e-mails or phone calls from NetApp technical support personnel during planned maintenance activity?
What are the best practices for suppressing unnecessary AutoSupport e-mail cases during maintenance windows?

An AutoSupport feature is available that prevents unnecessary cases from being created by AutoSupport messages during a scheduled maintenance window.

To make use of this case suppression feature, the storage administrator generates a manually invoked or 'user-triggered' AutoSupport with a specially formatted message text string MAINT=<x>h, where <x> is the duration of the maintenance window in units of hours.