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Remote support tunnel command fails when proxy configured

Remote support tunnel command fails when proxy configured

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Category:: element-software

Specialty:: solidfire

Last Updated:

Applies to

NetApp Element Software 11.0 and later

Issue

In some instances remote support tunnel command fails when proxy is configured as below;

# rst -r sfsupport.solidfire.com -u element -p 1234 <DATE TIME> socat[25178] E PROXY: 3 parameters required ssh_exchange_identification: Connection closed by remote host