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NetApp Knowledge Base

IPMI unresponsive and nodeOffline repeatedly after the periodic BMC cold reset

Last Updated:

Applies to

  • NetApp Element software 11.x, 12.0 and 12.2
  • NetApp SolidFire SF-Series product line


  • NodeOffline alert shortly after BMC reset
  • Possible errors in NetApp SolidFire Active IQ:
    • nodeOffline - The SolidFire Application cannot communicate with node ID {ID}.
    • sensorReadingFailed - IPMI diagnostics are currently unresponsive. Please contact support if this problem persists.
    • unresponsiveService - A master service is not responding.
  • Event in Active IQ:
    • Beginning BMC cold reset and setting new reset date
    • Setting BMC cold reset date
  • Entry from
    • master-1[30228]: [Event] 30325 GlobalPool-0 serviceshared/EventReporter.cpp:582:ReportEvent|Successfully reported event={id=569216 type=PlatformHardwareEvent nodeID=6 serviceID=107 message=[Beginning BMC cold reset and setting new reset date] details={"bmcResetDate":"2021-09-02T12:49:41","bmcResetDurationMinutes":20160} reported=2021-08-19T12:49:41.644056Z published=2021-08-19T12:49:41.644104Z} mNumEventsPublished=21
  • core.HangDetect can be generated


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