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    • SolidFire network ports show up with incorrect current status
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/SolidFire_network_ports_show_up_with_incorrect_current_status
      Applies to SolidFire Issue When performing network checks with querying the network.json files, sometimes the network ports status show up as incorrect to the current state of the port, for example po...Applies to SolidFire Issue When performing network checks with querying the network.json files, sometimes the network ports status show up as incorrect to the current state of the port, for example port ethX shows as "Up" and not "UpAndRunning," as shown in the node UI (https://nodeMIP:442) An alert can be raised in AIQ for "Detected network configuration mismatch on Bond1G/Bond10G" with "status" : "Up", + "status" : "UpAndRunning" information
    • How to reboot an Element storage node
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_reboot_an_Element_storage_node
      This article outlines the procedure to reboot a storage node that is running Element Software. In rare instances, it may be necessary to reboot a storage node that is running Element software. This s...This article outlines the procedure to reboot a storage node that is running Element Software. In rare instances, it may be necessary to reboot a storage node that is running Element software. This should be done only when needed and under the direction of NetApp Support.
    • Uncorrectable memory errors on SF Series storage nodes
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/Uncorrectable_memory_errors_on_SF_Series_storage_nodes
      Applies to NetApp SolidFire SF-Series Issue On NetApp SolidFire Active IQ: Uncorrectable ECC error detected On iDRAC alert logs: CPU state: IERR Node offline and IPMI log detects: Uncorrectable ECC (U...Applies to NetApp SolidFire SF-Series Issue On NetApp SolidFire Active IQ: Uncorrectable ECC error detected On iDRAC alert logs: CPU state: IERR Node offline and IPMI log detects: Uncorrectable ECC (UnCorrectable ECC | DIMMB1, DIMMB2)
    • AutoSupport Message: Correctable ECC memory error count crossed threshold on Memory controller
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/AutoSupport_Message__Correctable_ECC_memory_error_count_crossed_threshold_on_Memory_controller
      Applies to NetApp Element software 12.0 and above NetApp SolidFire SF-Series node NetApp H-series Issue Alert in NetApp SolidFire Active IQ: Error code: memoryEccThreshold Details: Correctable ECC mem...Applies to NetApp Element software 12.0 and above NetApp SolidFire SF-Series node NetApp H-series Issue Alert in NetApp SolidFire Active IQ: Error code: memoryEccThreshold Details: Correctable ECC memory error count crossed threshold on Memory controller: MemCtlr<#> SNMP alert: ECC RAM error: <#> Memory Error Memory Parity Error(<CPU_bank>) - Asserted BMC system event list (SEL): Memory <#> | Parity | Asserted or Memory <#> | Correctable ECC | Asserted
    • eth0 and eth1 are down at the same time repeatedly
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/eth0_and_eth1_are_down_at_the_same_time_repeatedly
      kern.log reports link down messages for eth0 and eth1 almost simultaneously repeatedly. 2023-01-15T14:23:41.119352Z node1 kernel: [38987319.312240] bnx2x 0000:01:00.0 eth0: NIC Link is Down 2023-01-15...kern.log reports link down messages for eth0 and eth1 almost simultaneously repeatedly. 2023-01-15T14:23:41.119352Z node1 kernel: [38987319.312240] bnx2x 0000:01:00.0 eth0: NIC Link is Down 2023-01-15T14:23:41.299348Z node1 kernel: [38987319.492236] bnx2x 0000:01:00.1 eth1: NIC Link is Down 2023-01-15T15:03:05.904124Z node1 kernel: [38989684.097012] bnx2x 0000:01:00.0 eth0: NIC Link is Down 2023-01-15T15:03:06.004116Z node1 kernel: [38989684.197004] bnx2x 0000:01:00.1 eth1: NIC Link is Down
    • How to collect TSR (Technical Support Report) logs from iDRAC
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/How_to_collect_TSR_Technical_Support_Report_logs_from_iDRAC
      Applies to NetApp SolidFire SF-series nodes Description This KB describes the procedure of collecting TSR logs for SolidFire node crash / reboot RCA
    • Unsupported drive detected alert occurs after drive failure
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Unsupported_drive_detected_alert_occurs_after_drive_failure
      Applies to NetApp Element software Issue On NetApp SolidFire Active IQ after drive failure: Error Code: hardwareConfigMismatch Details: Unsupported drive detected in slot x; drive statistics and healt...Applies to NetApp Element software Issue On NetApp SolidFire Active IQ after drive failure: Error Code: hardwareConfigMismatch Details: Unsupported drive detected in slot x; drive statistics and health information will be unavailable. The error does not occur before the drive failure The Element software is the supported version in NetApp Element software micro patch information
    • 'Thermal trip' followed by 'voltage outside of range' alerts on iDRAC
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Thermal_trip_followed_by_voltage_outside_of_range_alerts_on_iDRAC
      Applies to NetApp Element software NetApp SF-Series storage nodes integrated Dell Remote Access Controller (iDRAC) Issue Node is no longer responding Errors on iDRAC CPU <#> has a thermal trip (over-t...Applies to NetApp Element software NetApp SF-Series storage nodes integrated Dell Remote Access Controller (iDRAC) Issue Node is no longer responding Errors on iDRAC CPU <#> has a thermal trip (over-temperature) event The system board fail-safe voltage is outside of range The system board 3.3v PG voltage is outside of range The system board VCCIO PG voltage is out of range The system board NDC PG voltage is out of range Error in NetApp SolidFire Active IQ nodeOffline
    • How to perform power drain on an Element storage node having IPMI/BMC issues
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_perform_power_drain_on_an_Element_storage_node
      How to power drain NetApp Element storage node.
    • IPMI unresponsive and nodeOffline repeatedly after the periodic BMC cold reset
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/IPMI_unresponsive_and_nodeOffline_repeatedly_after_the_periodic_BMC_cold_reset
      Beginning BMC cold reset and setting new reset date master-1[30228]: [Event] 30325 GlobalPool-0 serviceshared/EventReporter.cpp:582:ReportEvent|Successfully reported event={id=569216 type=PlatformHard...Beginning BMC cold reset and setting new reset date master-1[30228]: [Event] 30325 GlobalPool-0 serviceshared/EventReporter.cpp:582:ReportEvent|Successfully reported event={id=569216 type=PlatformHardwareEvent nodeID=6 serviceID=107 message=[Beginning BMC cold reset and setting new reset date] details={"bmcResetDate":"2021-09-02T12:49:41","bmcResetDurationMinutes":20160} reported=2021-08-19T12:49:41.644056Z published=2021-08-19T12:49:41.644104Z} mNumEventsPublished=21
    • How to remove a storage node from Element cluster
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_remove_a_storage_node_from_Element_cluster
      Applies to NetApp Element software Description This article describes how to remove a storage node from a cluster