Skip to main content
NetApp Knowledge Base

How to troubleshoot Cluster Not Reporting Alert

  1. Last updated
  2. Save as PDF
Views:
5,508
Visibility:
Public
Votes:
5
Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

  • NetApp Element software 11.3 and later
  • Management node (mNode)

Description

This article describes how to troubleshoot "Cluster not reporting"

  • Alert in the NetApp SolidFire Active IQ dashboard: Cluster not reporting: 3x minutes
  • AutoSupport alert code: Cluster has not reported to Active IQ in over 30 minutes

The alert is generated when the information is not sent from management to ActiveIQ server ( monitoring.solidfire.com ) more than 30 minutes. Which triggered by various causes as below.

  • mNode reinstallation/upgrade
  • Transient network issues
  • Firewall rules changes on the network
  • DNS is not resolving hostnames
  • Outage
  • Proxy settings outdated
  • Maintenance task
  • Cluster password has been changed
  • Cluster is archived in AIQ
  • An issue on AIQ side
  • Cluster has ownership issue

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.