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NetApp Knowledge Base

AutoSupport Message: clusterCannotSync

Last Updated:

Applies to

  • NetApp Element software
  • NetApp SolidFire SF-Series
  • NetApp H-Series



  • Alert in NetApp SolidFire Active IQ:
    • Error: clusterCannotSync
    • Details: There is not enough space to resync offline drives to drives that are still active. Add more raw capacity to the cluster as soon as possible.
  • ASUP error: 
    • SFACAP:SolidFire Alert from <CLUSTER> (Cluster Cannot Sync) Cluster Block Data is in a degraded state, and the auto-heal process to restore full block data



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