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How to set up or modify AutoSupport in ONTAP 9

Last Updated:

Applies to

  • ONTAP 9
  • Cloud Volumes ONTAP
  • AutoSupport


This article describes the procedure to set up the AutoSupport feature on your ONTAP 9 NetApp storage system

  • By default, AutoSupport is enabled on each node to send messages to NetApp Support by using the HTTPS transport protocol.
  • You can control whether and how AutoSupport information is sent to NetApp Support and your internal support organization, and then test that the configuration is correct.

To view your current config:

::>autosupport show -node <node name> -instance

Node: cluster-01

State: enable
SMTP Mail Hosts: mailhost
From Address:
List of To Addresses:,
List of Noteto Addresses: -
List of Partner Addresses: -
Send AutoSupport Messages to Vendor Support: enable
Protocol to Contact Support: https
Support Proxy URL:
Hostname Subject: false
NHT Enable: true
Performance Data Enable: true
Retry Interval: 4m
Retry Count: 15
Reminder Enable: true
The Transmission Window: 1h
Last Subject Sent: MANAGEMENT_LOG
Last Time Sent: 4/14/2015 00:06:32
Maximum HTTP Size: 10MB
Maximum SMTP Size: 5MB
Remove Sensitive Data: false
Validate Digital Certificate Received: true
Continue Local Collection while Disabled: true



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