NSM module rebooted due to Watchdog Reset
Applies to
- ONTAP 9
- NVMe Disk shelf
Issue
- One of the two NSMs for the disk shelf with the latest FW has rebooted
Mon Oct 09 18:09:50 -0400 [NODE1: dsa_sfu: sfu.rebootRequest:info]: Issuing a request to reboot disk shelf 0x.shelf0 module B.
- The NSM was back to normal without any intervention.
Mon Oct 09 18:16:06 -0400 [NODE1: dsa_disc: ses.mismatch.fw.version:error]: The disk shelf modules on disk shelf 0x.0 are running two different firmware versions. Disk shelf module A is running 0210, and disk shelf module B is running .
- From the triggered diagnostic ASUP , we can see an watchdog reset to have occured at the same time
From SHELFLOG-NSM-MASTER.GZ of autosupport
Shelflog start time: Sat Sep 9 14:55:31 GMT 2023
Controller Id: 000000000
Channel: 0x Shelf: 0 Module type: NSM100 Firmware rev: 0210
Shelf product id: NS224NSM100
Shelf Serial Number: SHFGxxxxxxxxx39
Module B Serial Number: 041xxxxxxxx2
Log ID: SHFGxxxxxxxxx39_B_0
Timestamp: Sat Oct 7 11:57:37 EDT 2023
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EVENT LOGS
Timestamp Sat Oct 7 15:57:36 2023
Sat Oct 7 15:56:19 2023 ( 0 00:00:50.005); 0200025D; U?; HAL; hal; 02; Hardware watchdog enabled
Sat Oct 7 15:56:19 2023 ( 0 00:00:50.005); 0200025B; U?; HAL; hal; 02; HW watchdog intervals: L1(255), L2(5) rc:0
Sat Oct 7 15:56:19 2023 ( 0 00:00:50.005); 0200025E; U?; HAL; hal; 02; VPD hardware watchdog interval (255)
Sat Oct 7 15:56:19 2023 ( 0 00:00:50.005); 02000093; U?; HAL; hal; 04; Module Reboot: Startup type 4-Watchdog reset (regVal:0xC4)