Multiple disks fail after upgrading ONTAP to 9.11.1+

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Visibility:: Public

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Category:: ontap-9

Specialty:: hw

Last Updated:

Applies to

ONTAP 9.11.1 - 9.11.1P12
ONTAP 9.12.1 - 9.12.1P7
ONTAP 9.13.1 - 9.13.1P3

Issue

Multiple disks fail after upgrading ONTAP to 9.11.1+ or 9.12.1+

“disk.ioMediumError” and the command opcode is 0x2f or 0x8f

Fri Sep 15 16:55:39 +0800 [cluster_n19: disk_server_0: disk.ioMediumError:debug]: Medium error on disk 10b.94.14: op 0x2f:02898800:0400 sector 42568400 SCSI:medium error - Unrecovered read error - If the disk is in a RAID group, the subsystem will attempt to reconstruct unreadable data (3 11 ff 0) (33429) Disk 10b.94.14 Shelf 94 Bay 14 [NETAPP   X343_SSKBE1T8A10 NA03] S/N [WBN1AKKK] UID [5000C500:BCA9EC13:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000]

Fri Sep 15 03:58:41 +0800 [cluster_n08: disk_server_1: disk.ioMediumError:debug]: Medium error on disk 10a.82.8: op 0x2f:028dd000:0400 sector 42848768 SCSI:medium error - Unrecovered read error - If the disk is in a RAID group, the subsystem will attempt to reconstruct unreadable data (3 11 0 2d) (2299) Disk 10a.82.8 Shelf 82 Bay 8 [NETAPP   X343_HCBFE1T8A10 NA06] S/N [08HLHGAA] UID [5000CCA0:2C5A00E8:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000]