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ONTAP drive X377_HLBRE10TA07 failed with "Failed-Unsupported" status

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Applies to

  • ONTAP 9
  • X377_HLBRE10TA07

Issue

  • Multiple drives reporting as Failed-Unsupported on the cluster

Cluster::> system node run -node <node name> -command sysconfig -a

00.12: NETAPP X377_HLBRE10TA07 NA01 0.0GB 0B/sect (Failed-Unsupported)
00.15: NETAPP X377_HLBRE10TA07 NA01 0.0GB 0B/sect (Failed-Unsupported)
00.28: NETAPP X377_HLBRE10TA07 NA01 0.0GB 0B/sect (Failed-Unsupported)
00.32: NETAPP X377_HLBRE10TA07 NA01 9324.2GB 520B/sect (Failed-Unsupported)
00.33: NETAPP X377_HLBRE10TA07 NA01 0.0GB 0B/sect (Failed-Unsupported)

  • EMS Messages such as the below can be observed on the system:

::>Event logs show

Sun Nov 22 12:07:42 +0100 [node-01: scsi_cmdblk_strthr_admin: scsi.cmd.pastTimeToLive:error]: Disk device 0a.07.0: request failed after try #1: cdb 0x12. 
Sun Nov 22 12:07:42 +0100 [node-01: scsi_cmdblk_strthr_admin: disk.init.err.unsupported:error]: Disk 0b.07.0 is not recognized as a supported disk and cannot be used on this node.

 

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