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Both nodes offline unable to boot after shutting down from 1343620

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fas-systems
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hw
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Applies to

  • ONTAP 9

Issue

  • During BMC update, controllers become unresponsive and reboot as per symptoms of bug 1343620
  • Prior to panic, Active IQ AutoSupport alerts include:
HA Group Notification (SP HBT MISSED) NOTICE
HA Group Notification (SP HBT STOPPED) ALERT
  • Both nodes report the following shutdown event in EMS:

[cluster-01: env_mgr: sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 10 minutes.

  • Logging into BMC system console or serial console connection indicates one node is stuck in boot loop:
PANIC: NVRAM contents are invalid...
  • Partner node panicked during its shutdown and cannot boot past Waiting for reservations to clear since partner had taken over and then shut down itself
  • Partner panic string:
Shutdown taking longer than 930 seconds in process nodewatchdog on release 9.10.1P4 (C)

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