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AFF A400/FAS8300/FAS8700 shuts down with nvmem.battery.noCharge alert

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aff-series
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Applies to

  • AFF A400, AFF C400
  • ASA A400, ASA C400
  • FAS8300
  • FAS8700

Issue

  • Unexpected node shutdown
Console Logs
  • Console messages when booting:

 WARNING:  The battery is experiencing a critical failure:
      - Battery is not present
     Without a working battery, the system cannot retain data
     during a power outage, which can result in data loss.
     Power down the system and verify that the battery is
     properly installed.
     To ignore this failure and boot the system in a mode
     where data loss might occur, press 'c' followed by 'Enter'

EMS Logs
  • Either error are reported prior to node shutdown
    • NVMEM battery is requesting to be charged

[node_name: env_mgr: nvmem.battery.noCharge:alert]: The NVMEM battery is requesting to be charged but the charger is not charging the battery. To prevent data loss, the system will shut down in 20 minutes.
[node_name: env_mgr: callhome.battery.failure:EMERGENCY]: Call home for BATTERY (no charge) CRITICAL.

[node_name: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Battery not charging)

  • NVMEM battery is not present

Thu Feb 03 13:57:59 +0000 [node-01: env_mgr: nvmem.battery.notPresent:alert]: The NVMEM battery is not present. To prevent data loss, the system will shut down in 5 minutes.

Thu Feb 03 14:00:00 +0000 [node-01: statd: monitor.nvramLowBattery:EMERGENCY]: NVRAM battery is dangerously low.

  • Following AutoSupport subject message is reported

HA Group Notification from node_name (BATTERY (no charge)) EMERGENCY or
HA Group Notification (BATTERY (no charge)) EMERGENCY

  • Partner performs a takeover

[node_name: cf_main: cf.fsm.firmwareStatus:info]: Failover monitor: partner Halted
[node_name: cf_main: cf.fsm.takeover.on.halt:info]: Failover monitor: Node initiated automatic takeover after detecting that its partner node has halted.

 

To confirm the issue, use one of the following methods:

BMC prompt
  1. Execute the following command:

BMC node_name> system battery show

  1. In the results confirm the following:
    1. Current field shows "0 mA".
    2. RelativeCharge field show below 71%.
    3. ChargingCurrent field shows "1000 mA".
AutoSupport logs
  1. Open the AutoSupport titled "BATTERY (no charge)".
  2. Navigate to the SP-LATEST-STATISTICS section.
  3. In the output confirm the following:
    1. Log Collection Time shows the current date (if it does not, do not use AutoSupport to verify).
    2. Current field shows "0 mA".
    3. RelativeCharge field show below 71%.
    4. ChargingCurrent field shows "1000 mA".
  4. Navigate to the PLATFORM-SENSORS.XML section.
  5. In the output confirm one or more of the following show as failed or fault:
    1. DBlade Battery Voltage
    2. Battery Charge Failed?
    3. Battery Charge
    4. Bat Charging State

 

 

 

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