AFF A400/FAS8300/FAS8700 shuts down with nvmem.battery.noCharge alert

Console Logs

• Console messages when booting:

 WARNING:  The battery is experiencing a critical failure:
      - Battery is not present
     Without a working battery, the system cannot retain data
     during a power outage, which can result in data loss.
     Power down the system and verify that the battery is
     properly installed.
     To ignore this failure and boot the system in a mode
     where data loss might occur, press 'c' followed by 'Enter'

EMS Logs

• Either error are reported prior to node shutdown
  • NVMEM battery is requesting to be charged

[node_name: env_mgr: nvmem.battery.noCharge:alert]: The NVMEM battery is requesting to be charged but the charger is not charging the battery. To prevent data loss, the system will shut down in 20 minutes.
[node_name: env_mgr: callhome.battery.failure:EMERGENCY]: Call home for BATTERY (no charge) CRITICAL.
[node_name: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Battery not charging)

• NVMEM battery is not present

Thu Feb 03 13:57:59 +0000 [node-01: env_mgr: nvmem.battery.notPresent:alert]: The NVMEM battery is not present. To prevent data loss, the system will shut down in 5 minutes.

Thu Feb 03 14:00:00 +0000 [node-01: statd: monitor.nvramLowBattery:EMERGENCY]: NVRAM battery is dangerously low.

• Following AutoSupport subject message is reported

HA Group Notification from node_name (BATTERY (no charge)) EMERGENCY or
HA Group Notification (BATTERY (no charge)) EMERGENCY

• Partner performs a takeover

[node_name: cf_main: cf.fsm.firmwareStatus:info]: Failover monitor: partner Halted
[node_name: cf_main: cf.fsm.takeover.on.halt:info]: Failover monitor: Node initiated automatic takeover after detecting that its partner node has halted.

 

To confirm the issue, use one of the following methods:

BMC prompt

1. Execute the following command:

BMC node_name> system battery show

2. In the results confirm the following:
   1. Current field shows "0 mA".
   2. RelativeCharge field show below 71%.
   3. ChargingCurrent field shows "1000 mA".

AutoSupport logs

1. Open the AutoSupport titled "BATTERY (no charge)".
2. Navigate to the SP-LATEST-STATISTICS section.
3. In the output confirm the following:
   1. Log Collection Time shows the current date (if it does not, do not use AutoSupport to verify).
   2. Current field shows "0 mA".
   3. RelativeCharge field show below 71%.
   4. ChargingCurrent field shows "1000 mA".
4. Navigate to the PLATFORM-SENSORS.XML section.
5. In the output confirm one or more of the following show as failed or fault:
   1. DBlade Battery Voltage
   2. Battery Charge Failed?
   3. Battery Charge
   4. Bat Charging State