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AFF A400/FAS8300/FAS8700 shuts down with nvmem.battery.noCharge alert

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Applies to

  • AFF A400
  • FAS8300
  • FAS8700

Issue

  • Unexpected node shutdown
  • The following errors might be reported prior to node shutdown:

[node_name: env_mgr: nvmem.battery.noCharge:alert]: The NVMEM battery is requesting to be charged but the charger is not charging the battery. To prevent data loss, the system will shut down in 20 minutes.
[node_name: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Battery not charging)

  • The following AutoSupport subject message might be seen:

HA Group Notification from node_name (BATTERY (no charge)) EMERGENCY

  • The partner would report a takeover due to:

[node_name: cf_main: cf.fsm.firmwareStatus:info]: Failover monitor: partner Halted
[node_name: cf_main: cf.fsm.takeover.on.halt:info]: Failover monitor: Node initiated automatic takeover after detecting that its partner node has halted.
 

To confirm the issue use one of the following methods:

BMC prompt
  1. Execute the following command:

BMC node_name> system battery show

  1. In the results confirm the following:
    1. Current field shows "0 mA".
    2. RelativeCharge field show below 71%.
    3. ChargingCurrent field shows "1000 mA".
AutoSupport logs
  1. Open the AutoSupport titled "BATTERY (no charge)".
  2. Navigate to the SP-LATEST-STATISTICS section.
  3. In the output confirm the following:
    1. Log Collection Time shows the current date (if it does not, do not use AutoSupport to verify).
    2. Current field shows "0 mA".
    3. RelativeCharge field show below 71%.
    4. ChargingCurrent field shows "1000 mA".
  4. Navigate to the PLATFORM-SENSORS.XML section.
  5. In the output confirm one or more of the following show as failed or fault:
    1. DBlade Battery Voltage
    2. Battery Charge Failed?
    3. Battery Charge
    4. Bat Charging State

 

 

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