AFF A400/FAS8300/FAS8700 shuts down with nvmem.battery.noCharge alert
Applies to
- AFF A400
- FAS8300
- FAS8700
Issue
- Unexpected node shutdown
- The following errors might be reported prior to node shutdown:
[node_name: env_mgr: nvmem.battery.noCharge:alert]: The NVMEM battery is requesting to be charged but the charger is not charging the battery. To prevent data loss, the system will shut down in 20 minutes.
[node_name: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Battery not charging)
- The following AutoSupport subject message might be seen:
HA Group Notification from node_name (BATTERY (no charge)) EMERGENCY
- The partner would report a takeover due to:
[node_name: cf_main: cf.fsm.firmwareStatus:info]: Failover monitor: partner Halted
[node_name: cf_main: cf.fsm.takeover.on.halt:info]: Failover monitor: Node initiated automatic takeover after detecting that its partner node has halted.
To confirm the issue use one of the following methods:
BMC prompt
- Execute the following command:
BMC node_name> system battery show
- In the results confirm the following:
- Current field shows "0 mA".
- RelativeCharge field show below 71%.
- ChargingCurrent field shows "1000 mA".
AutoSupport logs
- Open the AutoSupport titled "BATTERY (no charge)".
- Navigate to the SP-LATEST-STATISTICS section.
- In the output confirm the following:
- Current field shows "0 mA".
- RelativeCharge field show below 71%.
- ChargingCurrent field shows "1000 mA".
- Navigate to the PLATFORM-SENSORS.XML section.
- In the output confirm one or more of the following show as failed or fault:
- DBlade Battery Voltage
- Battery Charge Failed?
- Battery Charge
- Bat Charging State