AFF A400/FAS8300/FAS8700 shuts down with nvmem.battery.currentHigh alert
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- Category:
- aff-series
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- hw
- Last Updated:
- 12/5/2024, 6:18:50 AM
Applies to
- AFF A400
- FAS8300
- FAS8700
- ONTAP 9
Issue
- The following errors are reported prior to node shutdown:
[env_mgr: nvmem.battery.currentHigh:EMERGENCY]: The NVMEM battery current is critically high (1600 mA). To prevent data loss, the system will shut down in 5 minutes.
[env_mgr: nvmem.battery.currentHigh:The NVMEM battery current is critically high (2000 mA). To prevent data loss, the system will shut down in 5 minutes.
or
[env_mgr: nvmem.battery.currentHiWarn:The NVMEM battery current is above normal (1225 mA). To prevent data loss, the system will shut down in 24 hours.
[env_mgr: nvmem.battery.currentHiWarn:alert]: The NVMEM battery current is above normal (1425 mA). To prevent data loss, the system will shut down in 24 hours.
- The node will shutdown with
Battery current critical
EMERGENCY monitor.shutdown.emergency: Emergency shutdown: Environmental Reason Shutdown (Battery current critical)
- The following AutoSupport type might be seen:
HA Group Notification from cluster1-01 (BATTERY (current high)) EMERGENCY
HA Group Notification from cluster1-01 (CONTROLLER TAKEOVER COMPLETE AUTOMATIC) ALERT
Confirmation
Through BMC
- Execute the following command:
BMC cluster1-01> bmc log debug
- In the results confirm the following:
- Look for the sensor section (towards the top of the output).
- The Bat_Curr field will show in ucr status.
Bat_Curr | 0.000 | Amps | ucr | na | na | na | 1.225 | 1.475 | na
Through AutoSupport
- Open the AutoSupport titled "BATTERY (current high)".
- Navigate to the PLATFORM-SENSORS.XML section.
- In the output confirm one or more of the following show as failed or fault or crit-high:
- DBlade Battery Status
- Battery Charge Failed?
- Battery Charge
- Bat Curr