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"Call home for SP HBT STOPPED" console reports KCS cmd(NETFN 0x6, CMD 0x1) failed, ret -2

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Category:
ontap-9
Specialty:
hw
Last Updated:

Applies to

  • ONTAP 9
  • AFF A250
  • AFF C250
  • FAS500f
  • Node fails to boot

Issue

  • After hitting known bug 1448666 node does not recover automatically
  • Console output spamming following message at LOADER prompt:

KCS cmd(NETFN 0x6, CMD 0x1) failed, ret -2

  • Unable to boot node from LOADER
  • When attempting to access BMC from console connection it was brought to secureboot ORION prompt:

ORION>

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