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Both BES-53248 cluster network switches report UnsupportedSwitch_Alert

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Category:
fabric-interconnect-and-management-switches
Specialty:
hw
Last Updated:

Applies to

  • BES-53248 Cluster Network Switches
  • ONTAP 9

Issue

  • Both Cluster Network Switches of the array report the following health alerts. Example:

Node : node_name
Monitor : cluster-switch
Alert ID : UnsupportedSwitch_Alert
Alerting Resource : switch_name-1
Subsystem : Switch-Health
Indication Time : Wed Sep 13 21:38:26 2023
Perceived Severity : Major
Probable Cause : Configuration_error
Description : Unsupported cluster switch is detected.
Corrective Actions : Unsupported cluster switch "switch_name-1" found. Connect a supported cluster switch to cluster network.
Possible Effect : Communication problems and cluster connectivity issues occur.
Acknowledge : false
Suppress : false
Policy : UnsupportedSwitch_Policy

Node : node_name
Monitor : cluster-switch
Alert ID : UnsupportedSwitch_Alert
Alerting Resource : switch_name-2
Subsystem : Switch-Health
Indication Time : Wed Sep 13 21:38:26 2023
Perceived Severity : Major
Probable Cause : Configuration_error
Description : Storage Unsupported cluster switch is detected.
Corrective Actions : Unsupported cluster switch "switch_name-2" found. Connect a supported cluster switch to cluster network.
Possible Effect : Communication problems and cluster connectivity issues occur.
Acknowledge : false
Suppress : false
Policy : UnsupportedSwitch_Policy

  • EMS logs messages also identify the alerts. Example:

[node_name: cshmd: hm.alert.raised:debug]: Alert Id = UnsupportedSwitch_Alert , Alerting Resource = switch_name-1 raised by monitor cluster-switch
[node_name: cshmd: hm.alert.raised:debug]: Alert Id =
UnsupportedSwitch_Alert , Alerting Resource = switch_name-2 raised by monitor cluster-switch
[node_name: mgwd: callhome.hm.alert.major:debug]: Call home for Health Monitor process cshm:
UnsupportedSwitch_Alert[switch_name-1].

  • No AutoSupports available before switches alerts

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