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Both BES-53248 cluster network switches reporting UnsupportedSwitch_Alert

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Category:
fabric-interconnect-and-management-switches
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hw
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Applies to

  • BES-53248 Cluster Network Switches
  • ONTAP 9

Issue

  • Both cluster network switches report the following events:
[node-1: cshmd: hm.alert.raised:alert]: Alert Id = UnsupportedSwitch_Alert , Alerting Resource = CNS1 raised by monitor ethernet-switch
[node-1: cshmd: hm.alert.raised:alert]: Alert Id = UnsupportedSwitch_Alert , Alerting Resource = CNS2 raised by monitor ethernet-switch
[node-1: cshmd: hm.alert.raised:alert]: Alert Id = SwitchCommunityString_Alert , Alerting Resource = CNS1 raised by monitor ethernet-switch
[node-1: cshmd: hm.alert.raised:alert]: Alert Id = SwitchCommunityString_Alert , Alerting Resource = CNS2 raised by monitor ethernet-switch
[node-2: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: UnsupportedSwitch_Alert[CNS1].
[node-2: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: SwitchCommunityString_Alert[CNS1].
  • The output of  system health alert show command and SYSTEM-HEALTH-ALERT.XML section in Autosupport reports the following:

Alert ID: UnsupportedSwitch_Alert
Alerting Resource: Node_name
Subsystem: Switch-Health
Indication Time: Tue Nov 15 14:19:35 2022
Perceived Severity: Major
AutoSupport Triggered: true
Probable Cause: Configuration_error
Corrective Actions: Unsupported cluster switch "CNS1" found. Connect a supported cluster switch to cluster network.

Node node-1
Monitor ethernet-switch
Alert ID SwitchCommunityString_Alert
...
Switch Status:Invalid SNMP Settings
  • In the CSHM-SWITCH-CONFIG.XML section of Autosupport or system switch ethernet show output, it can be seen that the switches are not monitored due to IP address reachability issue:

Device Name: CNS1
IP Address: 10.XX.XX.XXX
Model to display: OTHER
Switch Network: cluster-network
Software Version: 3.4.4.6
Reference Config File Version: NA
SNMP Version: SNMPv2c
Community String or SNMPv3 Username: cshm1!
Is Discovered: true
Switch Monitoring Status: false
Reason For Not Monitoring: IP address not reachable
Serial Number of the Device: Unknown

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