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How to restart the web services on SANtricity System Manager

Last Updated:

Applies to

  • NetApp E-Series
  • NetApp SANtricity OS Controller Software
  • NetApp SANtricity System Manager


  • MSW service is responsible for GUI and doesn't impact data access.
  • The service can be restarted by using one of the options
    • In dual controller configurations a staggered reset (reboot) each controller one at a time wait 5 minutes before reboot of second controller. This shouldn't impact data access provided failover is working as intended.
    • Using CURL from a Linux (or now Windows 10) host, run the following API call:
      • SANtricity OS 11.30.x: curl -k -X POST -u rw:<UI_Password> https://<Controller_Management_Address>/devmgr/v2/restart
      • SANtricity OS 11.40 or later: curl -k -X POST -u admin:<UI_Password> https://<Controller_Management_Address>/devmgr/v2/restart
      • FYI - As of Windows 10 build 17063 or later, CURL is now available by default in the command prompt with administrative rights.
    • Using a Windows host, run the following commands from powershell 6 or above:

$Header = @{"Authorization" = "Basic "+[System.Convert]::ToBase64String([System.Text.Encoding]::UTF8.GetBytes("USERNAME:PASSWORD "))}
Invoke-RestMethod -Method POST -Headers $Header -ContentType "application/json" -SkipCertificateCheck -Uri "https://controller_ip/devmgr/v2/restart"

Note: each controller is running a web services instance. In the case of a dual controller configuration, if the intent is to restart all the web services on the storage array, the API call should be sent to each one of the controllers. 

Keep in mind that after restarting the web services, SANtricity System Manager web interface will take approx. 5-10 minutes to become available again. 



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