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Volumes Go Degraded While Collecting Support Bundle

Last Updated:

Applies to

  • NetApp SolidFire Storage Nodes
  • NetApp H Series Storage Nodes


  • After starting a full cluster support bundle collection from Hybrid Cloud Control (HCC), virtual volumes across multiple storage nodes report degraded and offline
  • The following events are logged in the storage error logs:
    • Severity: Error | ErrorCode: volumesDegraded | Details: Local replication and synchronization of the following volumes is in progress. Progress of the synchronization can be seen in the Running Tasks window. [xxxx,xxxx,xxxx]
    • Severity: Error | ErrorCode: volumesOffline | Details: The following volumes are offline. [xxxx,xxxx,xxxx]
    • Severity: Warning | ErrorCode: unresponsiveService | Details: A metadata service is not responding.
    • Severity: Critical | ErrorCode:sliceServiceUnhealthy | Details: Multiple metadata services are unhealthy. Data unavailability is possible and rebuild may be blocked.
  • About (10) minutes later, the virtual volumes are automatically returned to an online state.
  • The full support bundle collection is completed without errors.




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