Skip to main content
NetApp Knowledge Base

Search

  • Filter results by:
    • View attachments
    Searching in
    About 9 results
    • Unable to collect  E-Series support data in SANtricity 11.30.x and higher
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/Unable_to_collect__E-Series_support_data_in_SANtricity_11.30.x.x_and_higher
      Applies to NetApp E-Series SANtricity System Manager SANtricity OS 11.30.x or higher Issue E-Series Support Bundle does not save and returns below error in SANtricity System Manager: Unable to write t...Applies to NetApp E-Series SANtricity System Manager SANtricity OS 11.30.x or higher Issue E-Series Support Bundle does not save and returns below error in SANtricity System Manager: Unable to write to the specified file support-data.7z. Please make sure the specified location is accessible, the disk is not full and if the file name entered is valid. (Web Server 422)
    • How to collect mNode and docker support data using mnode-support-util
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_collect_mNode_and_docker_support_data_using_mnode-support-util
      Applies to NetApp HCI NetApp Element Management Node (mNode) Hybrid Cloud Control (HCC) Management Services 2.19 and above Description How to gather mNode and docker logs using the mnode-support-util
    • Volumes Go Degraded While Collecting Support Bundle
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Volumes_Go_Degraded_While_Collecting_Support_Bundle
      After starting a full cluster support bundle collection from Hybrid Cloud Control (HCC), virtual volumes across multiple storage nodes report degraded and offline The following events are logged in th...After starting a full cluster support bundle collection from Hybrid Cloud Control (HCC), virtual volumes across multiple storage nodes report degraded and offline The following events are logged in the storage error logs: Severity: Error | ErrorCode: volumesDegraded | Details: Local replication and synchronization of the following volumes is in progress. Severity: Error | ErrorCode: volumesOffline | Details: The following volumes are offline. [xxxx,xxxx,xxxx]
    • How to collect storage support bundle using mnode-support-util
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_collect_storage_support_bundle_using_mnode-support-util
      Applies to NetApp HCI Element Management Node (mNode) 12.5 Hybrid Cloud Control (HCC) Management Services 2.19 and above Description How to gather storage support bundle using mnode-support-util
    • Unified Manager support bundle generation fails with MySQL related error
      https://kb.netapp.com/Legacy/OnCommand_Suite/Unified_Manager_support_bundle_generation_fails_with_MySQL_related_error
      Applies to OnCommand Unified Manager 9.5 (UM 9.5) installed on Windows Issue Unified Manager support bundle generation fails with the below lines in Powershell: Generating support bundle... Error: Cou...Applies to OnCommand Unified Manager 9.5 (UM 9.5) installed on Windows Issue Unified Manager support bundle generation fails with the below lines in Powershell: Generating support bundle... Error: Could not find or load main class Files\MySQL\MySQL Caused by: java.lang.ClassNotFoundException: Files\MySQL\MySQL Support bundle has been created.
    • How to collect logs ( support bundle ) from Active IQ Unified Manager
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/How_to_collect_logs_support_bundle_from_Active_IQ_Unified_Manager
      Applies to OnCommand Unified Manager 9.5 and below ( OCUM ) Active IQ Unified Manager 9.6+ ( AIQUM ) All OS platforms Description This Knowledge Article provides links to Unified Manager log collectio...Applies to OnCommand Unified Manager 9.5 and below ( OCUM ) Active IQ Unified Manager 9.6+ ( AIQUM ) All OS platforms Description This Knowledge Article provides links to Unified Manager log collection procedures for each supported platform.
    • How to collect E-Series diagnostics data for remote support?
      https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/How_to_collect_E-Series_diagnostics_data_for_remote_support
      Applies to NetApp E-Series E2600 E2700 E5400 & EF540 E5500 & EF550 E5600 & EF560 E2800 & EF280 E5700 & EF570 SANtricity 11.30 and above SANtricity OS 08.30 and above NetApp StorageGRID Legacy Models S...Applies to NetApp E-Series E2600 E2700 E5400 & EF540 E5500 & EF550 E5600 & EF560 E2800 & EF280 E5700 & EF570 SANtricity 11.30 and above SANtricity OS 08.30 and above NetApp StorageGRID Legacy Models SG5612 SG5660 SG5760 SGF6024 SG6060 Description What data should be collected when diagnosing an E-Series controller critical events with NetApp technical support or service partner?
    • How to check mNode functionality using mnode-support-util
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_check_mNode_functionality_using_mnode-support-util
      Applies to NetApp HCI Element Management Node (mNode) 12.5 Hybrid Cloud Control (HCC) Management Services 2.19 and above Description How to run mNode health check and verify if mNode is functioning pr...Applies to NetApp HCI Element Management Node (mNode) 12.5 Hybrid Cloud Control (HCC) Management Services 2.19 and above Description How to run mNode health check and verify if mNode is functioning properly?
    • How to collect an E-Series support bundle via SANtricity command line interface
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/How_to_collect_an_E-Series_support_bundle_via_SANtricity_command_line_interface
      Applies to All E-Series Platforms SANtricity Command Line Interface (CLI) Description This article describes the process to collect an E-Series support bundle using the command line interface (CLI):