Login errors using admin credentials: Cluster UI and mNode UI

Applies to

• NetApp Element software before 12.5
• NetApp Element Management Node (mNode)

Issue

• API calls work using admin credentials.  However issues accessing cluster UI and mNode UI using same credentials
   
• Accessing Cluster UI fails with:
  
  "The user name and/or password is not correct. Make sure any unneeded sessions are closed"

 

• Accessing MVIP or per-node UI returns:

{"error":"An error occurred while trying to encrypt the provided data. Refer to the inner exception for more information."}

• Accessing Management Node (mNode) UI fails with:
  
  {"error": "Value cannot be null. (Parameter 'value')}" 

• Swagger UI (mNode) authorization fails with:
  
   "Auth Error: Bad Request, error: invalid_client"

NOTE: Test with either "mnode-client" or "hci-ui"

• The below error may be detected:

authenticationServiceFault  Element Auth container has been not ready for too long on node 3. Please contact support if this problem persists.