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H610S stuck in kernel crash dump loop after driveFailed/DriveMissing alerts

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Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

  • NetApp H610S
  • NetApp Element software 12.2
  • Drive was replaced already before

Issue

  • Error in NetApp SolidFire Active IQ:
    • driveFailed / DriveMissing
  • Node cannot escape from kernel crash dump during boot:
    • A start job is running for Kernel crash dump (<elapsed time> / no limit)
    • Eventually the dump will fail due to space constraints and will start again after the reboot
  • RTFI failing immediately with:
    • [UnhandledError pid=1 cmd=udevadm settle]
  • sfscsiinfo_nvme not showing the failed drive in RTFI CLI
  • No logs can be exported
  • Screenshots in Additional Information

 

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