Skip to main content
NetApp Knowledge Base

H610S stuck in kernel crash dump loop after driveFailed/DriveMissing alerts

  1. Last updated
    Aug 13, 2021
  2. Save as PDF
Views:
277
Visibility:
Public
Votes:
0
Category:
element-software
Specialty:
solidfire
Last Updated:
8/13/2021, 9:47:41 AM

Applies to

  • NetApp H610S
  • NetApp Element software 12.2
  • Drive was replaced already before

Issue

  • Error in NetApp SolidFire Active IQ:
    • driveFailed / DriveMissing
  • Node cannot escape from kernel crash dump during boot:
    • A start job is running for Kernel crash dump (<elapsed time> / no limit)
    • Eventually the dump will fail due to space constraints and will start again after the reboot
  • RTFI failing immediately with:
    • [UnhandledError pid=1 cmd=udevadm settle]
  • sfscsiinfo_nvme not showing the failed drive in RTFI CLI
  • No logs can be exported
  • Screenshots in Additional Information

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.