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Why auto case is not created for Node Out of Quorum event

  1. Last updated
    Aug 24, 2024
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Category:
ontap-9
Specialty:
CORE
Last Updated:
8/24/2024, 10:04:10 PM

Applies to

  • ONTAP 9
  • NODE(S) OUT OF CLUSTER QUORUM

Answer

  • The auto case will not be created if the autosupport events are in “PARKED” state
  • There are certain conditions for an autosupport to get parked
  • If the autosupports have met the parking logic, it will be in PARKED state.

Example:

asup_id": "XXXXXXXXXXXXXXXX",
"notes": "CR-YYY : ASUP has been PARKED due to any one of below conditions:\r\n1. max_quorum_score is not greater than  2\r\n2. score_for_partition is not less than (number_of_eligible_nodes/2)",

asup_id": "XXXXXXXXXXXXXXXX",
"notes": "CR-YYY: ASUP has been PARKED due to any one of below conditions:\r\n1. max_quorum_score is not greater than  2\r\n2. score_for_partition is not less than (number_of_eligible_nodes/2)"

Additional Information

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