Node fails to collect ASUP after replacement boot device
Applies to
- ONTAP 9
- AutoSupport(ASUP)
Issue
- Node fails to trigger ASUP after replacement boot device and restore ONTAP cluster configuration
- "
Seq Num" missing in the output of the command "system node autosupport history show"
::> system node autosupport invoke -node * -type all -uri file://localhost/mroot/etc/log/autosupport.7z
The AutoSupport was successfully invoked on node "node01" (sequence number: 1906).
The AutoSupport was successfully invoked on node "node02" (sequence number: 1723). >>> Job missing
2 entries were acted on.
::> system node autosupport history show
Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
node01
1906
retransmit collection-in-progress
- - 3/1/2025 09:38:41
......
node02
1721
smtp ignore 1 - 3/1/2025 09:32:16
http re-queued 4 - 3/1/2025 09:41:38
noteto ignore 1 - 3/1/2025 09:32:16
- The stale ASUP files
::*> systemshell -node <node-name> -command "ll /mroot/etc/log/autosupport"
(system node systemshell)
......
drwxr-xr-x 2 root wheel 4096 May 6 00:41 202505060000.0.files/
drwxr-xr-x 2 root wheel 4096 May 6 01:41 202505060007.0.files/
drwxr-xr-x 2 root wheel 4096 May 7 00:37 202505070000.0.noteto >>> stale file
drwxr-xr-x 2 root wheel 4096 May 7 01:37 202505070007.0.post >>> stale file
drwxr-xr-x 2 root wheel 4096 May 8 00:24 202505080000.0.smtp >>> stale file
drwxr-xr-x 2 root wheel 4096 May 8 01:23 202505080037.0.files/
drwxr-xr-x 2 root wheel 4096 May 9 00:31 202505090000.0.files/
......
- The notifyd log：
Wed Feb 19 2025 17:14:09 +08:00 [kern_notifyd:info:1609] 0x80c139100: 0: ERR: Autosupport::Collection: Previous ASUP (kmip2_client) ended at version:0000000013, oldest version on disk is:0000000751
Wed Feb 19 2025 17:14:09 +08:00 [kern_notifyd:info:1609] 0x80c139100: 0: ERR: Autosupport::Collection: Previous ASUP (fpolicy) ended at version:0000000013, oldest version on disk is:0000000751
Wed Feb 19 2025 17:14:09 +08:00 [kern_notifyd:info:1609] 0x80c139100: 0: ERR: Autosupport::Collection: Previous ASUP (worm) ended at version:0000000001, oldest version on disk is:0000000009
Wed Feb 19 2025 17:14:09 +08:00 [kern_notifyd:info:1609] 0x80c139100: 0: ERR: Autosupport::Collection: Previous ASUP (qpidd) ended at version:0000000001, oldest version on disk is:0000000009
Wed Feb 19 2025 17:14:09 +08:00 [kern_notifyd:info:1609] 0x80c139100: 0: ERR: Autosupport::Collection: Previous ASUP (qdrouterd) ended at version:0000000001, oldest version on disk is:0000000009
Wed Feb 19 2025 17:14:17 +08:00 [kern_notifyd:info:1609] 0x80c139100: 0: ERR: Autosupport::Collection: asup[1609:0] process_run for ngsh: process exit status 255
Wed Feb 19 2025 17:14:17 +08:00 [kern_notifyd:info:1609] 0x80c139100: 0: ERR: Autosupport::Collection: asup[1609:0] process_run for ngsh: process exit status 255