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Login failure for all accounts except default admin account

  1. Last updated
    Oct 15, 2024
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254
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:
10/15/2024, 11:16:12 AM

Applies to

  • ONTAP 9
  • ONTAP System Manager 

Issue

  • Login to the ONTAP CLI and System Manager using a local/domain user other than default admin fails.
  • Username and password are correct, but authentication failure is shown.
  • Users are configured with appropriate applications.
  • Password reset doesn't solve the issue.
  • The following messages are recorded in Audit log and MGWD log.

Audit logs

[kern_audit:info:2454] 8503e800001d0afb :: Cluster:http :: 10.X.XX.78:55170 :: Cluster:USER :: Login Attempt :: Error: Authentication failed.
[kern_audit:info:8125] 8503e800001d0afb :: Cluster:http :: 10.X.XX.78:55170 :: Cluster:USER :: POST /security/login HTTP/1.1 :: Error: 401 Unauthorized

MGWD

[kern_mgwd:info:2454] 0x823a03900: 0: ERR: PAM::PASSWD: doLocalUserAuth: Error: passwd entry does not exist for user USER in Vserver:-1. Reason: entry doesn't exist
[kern_mgwd:info:2454] 0x823a03900: 0: ERR: PAM::PASSWD: pam_sm_authenticate: passwd comparison failed for user(USER).
[kern_mgwd:info:2454] Error: PAM failed to authenticate user 'USER', application 'http', vserver 4294967295: Permission denied

 

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