I2P lookup failed error on CVO volumes
Applies to
- NetApp Cloud Volumes ONTAP (CVO) on Microsoft Azure
- ONTAP 9.16 and above
- Cloud Backup Service (CBS) with SnapDiff integration
- FabricPool-enabled aggregates
Issue
- Persistent Catalog Indexing Failure email alerts for volumes in Cloud Volumes ONTAP clusters. The following error messages as below:
- From CLOUDMANAGER-CBS-CATALOG-WORKER-1.LOG:
{{ {"log":"[2026-04-21T15:09:03.901] [server] [ERROR] [RNoeNpjy] [operations.generic.indexing-operations-v2.ts] Failed to process volume cvo_archive, 7f5d5fba-ce93-11ef-xxxx-xxxxxxxxx in System VsaWorkingEnvironment-2jG6tdTZ catalog System ID VsaWorkingEnvironment-2jG6tdTZ. durationMs:76155 Processing failed for snapshot daily.2026-02-22_0010. Error: Snapdiff Operation Failed Error while invoking SnapDiff RPC for storage IP: 10.78.XXX.XX, SnapDiff session handle: 0x00000492-00, SnapDiff session id: 2762d7d6-358e-4f85-xxxx-xxxxxxxxxx, snapshot id: /opt/netapp/cbs/catalog/shared/cbs/catalog7jonuii2/v2/files/VsaWorkingEnvironment-2jG6tdTZ_7f5d5fba-ce93-11ef-847b-002248ce1e51/98a5486b-71c8-42a3-xxxx-xxxxxxxxxxx, is flexgroup: N, error: 10006, error message: I2P lookup failed\n","stream":"stdout","time":"2026-04-21T15:09:03.903308051Z"}}}
- From CLOUDMANAGER-CBS-CATALOG.LOG:
"volumeName\":\"cvo_archive\",\"indexingStatus\":\"FAILED\",\"lastIndexedSnapshotId\":\"98a5486b-71c8-42a3-xxxx-xxxxxxxxxxxx\",\"lastIndexedSnapshotTime\":1771719001000,\"indexingErrorMessage\":\"Processing failed for snapshot daily.2026-02-22_0010. Error: Snapdiff Operation Failed Error while invoking SnapDiff RPC for storage IP: 10.78.184.19, SnapDiff session handle: 0x00000492-00, SnapDiff session id: ca7ebb2c-b0f8-4d3e-xxxx-xxxxxxxxxxxx
- From EMS-LOG-FILE.GZ:
Thu Apr 23 03:08:58 +0000 [cluster-01: sd_spinnp_main: snapdiff.spinnp.aborted:debug]: Encountered unexpected Data ONTAP error while computing differences between snapshots using SnapDiff API. Snapdiff v2 session ID c0f7c837-896c-xxxx-xxxxxxxxxxxx, volume name cvo_archive, base snapshot , base snapshot ID 0, diff snapshot daily.2026-02-22_0010, diff snapshot ID 920, error message I2P lookup failed, file prod/common/snapdiff/api/snapdiff_api.c, line 5421.