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Email recipients not receiving Autosupports sent over SMTP: 530 5.7.0 Must issue a STARTTLS command first

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Category:
ontap-9
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core
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Applies to

  • ONTAP versions prior to 9.15.1
  • ASUPs with SMTP transport protocol

Issue

  • Autosupports sent over SMTP are not being received by email recipients
  • Recipients have been added via the -partner-address parameter as described in the AutoSupport setup document
  • notifyd shows that transmissions are failing due to SMTP relay requesting SSL/TLS authentication for them
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: MAIL FROM:netapp_mail@email.domain.net)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: SMTP 0x80a70d940 state change from STOP to MAIL) 
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: STATE: DO => DOING handle 0x80be05008; line 1344 (connection #0) )
Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: 530 5.7.0 Must issue a STARTTLS command first) 
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: MAIL failed: 530)
Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: DO phase failed)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: Curl_done)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: Marked for [closure]: SMTP done with bad status)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: QUIT)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: SMTP 0x80a70d940 state change from MAIL to QUIT)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: 221 2.0.0 Bye)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: SMTP 0x80a70d940 state change from QUIT to STOP)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: Closing connection 0)

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