Skip to main content
NetApp Knowledge Base

Email recipients not receiving Autosupports sent over SMTP: 530 5.7.0 Must issue a STARTTLS command first

  1. Last updated
    Nov 18, 2024
  2. Save as PDF
Views:
616
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:
11/18/2024, 7:25:54 PM

Applies to

  • ONTAP versions prior to 9.15.1
  • ASUPs with SMTP transport protocol

Issue

  • Autosupports sent over SMTP are not being received by email recipients
  • Recipients have been added via the -partner-address parameter as described in the AutoSupport setup document
  • notifyd shows that transmissions are failing due to SMTP relay requesting SSL/TLS authentication for them
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: MAIL FROM:netapp_mail@email.domain.net)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: SMTP 0x80a70d940 state change from STOP to MAIL) 
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: STATE: DO => DOING handle 0x80be05008; line 1344 (connection #0) )
Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: 530 5.7.0 Must issue a STARTTLS command first) 
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: MAIL failed: 530)
Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: DO phase failed)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: Curl_done)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: Marked for [closure]: SMTP done with bad status)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: QUIT)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: SMTP 0x80a70d940 state change from MAIL to QUIT)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: 221 2.0.0 Bye)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: SMTP 0x80a70d940 state change from QUIT to STOP)
Tue Nov 09 2021 15:15:56 +01:00 [kern_notifyd:info:1242] (category: 1242:2848:deliver) (emittime: 11/9/2021 14:47:54) (message: Closing connection 0)

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.