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Autosupports failing to send: The system will drop the message

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Category:
ontap-9
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core
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Applies to

  • Autosupport
  • ONTAP 9
  • Cloud Volume Ontap

Issue

  • Alerts observed in the EMS.logs :
[Node01: notifyd: asup.post.drop:error]: AutoSupport message (HA Group Notification from Node01(PERFORMANCE DATA) NOTICE) was not posted to NetApp. The system will drop the message.
[Node01: notifyd: asup.post.drop:error]: AutoSupport message (HA Group Notification from Node01(MANAGEMENT_LOG) NOTICE) was not posted to NetApp. The system will drop the message.
[Node01: notifyd: asup.smtp.drop:error]: AutoSupport mail (HA Group Notification from Node01(USER_TRIGGERED (TEST:Test ASUP)) NOTICE) was not sent. The system will drop the message.
 
  • Notifyd.gz logs:

[kern_notifyd:info:2155] (category: 2155:1616:deliver) (emittime: 7/28/2023 01:00:23) (message: STATE: CONNECT => RESOLVING handle 0x813088808; line 1927 (connection #0))
[kern_notifyd:info:2155] (category: 2155:1616:deliver) (emittime: 7/28/2023 01:00:29) (message: Could not resolve proxy: proxy.server.com)
[kern_notifyd:info:2155] (category: 2155:1616:deliver) (emittime: 7/28/2023 01:00:29) (message: The cache now contains 0 members)
[kern_notifyd:info:2155] (category: 2155:1616:deliver) (emittime: 7/28/2023 01:00:29) (message: Closing connection 0)
[kern_notifyd:info:2155] (category: 2155:1616:deliver) (emittime: 7/28/2023 01:00:29) (message: Expire cleared (transfer 0x813088808))
[kern_notifyd:info:2155] (category: 2155:1616:deliver) (emittime: 7/28/2023 01:00:29) (message: deliver_http_asup: HTTP PUT response error, status code 5, chunk: 0 of 0)
[kern_notifyd:info:2155] (category: 2155:1616:deliver) (emittime: 7/28/2023 01:00:29) (message: asup_job HTTP attempt failed '/mroot/etc/log/autosupport/202307280000.0')
[kern_notifyd:info:2155] (category: 2155:1616:deliver) (emittime: 7/28/2023 01:00:29) (message: Failed to deliver HTTP ASUP with subject: HA Group Notification from NOEGPNAS30A (PERFORMANCE DATA) NOTICE, chunk: 0 of 0)
[kern_notifyd:info:2155] (category: 2155:1616:deliver) (emittime: 7/28/2023 01:00:29) (message: update_counters: MIB: Setting mib status to POST FAILURE)
[kern_notifyd:info:2155] 0x80b64a400: 0: ERR: EMS::EMAIL_HANDLER: Email delivery to address:  destination@server.com through mailhost mailhost.server.com failed. Reason: Timeout was reached
[kern_notifyd:info:2155] 0x80b64a400: 0: ERR: EMS::EMAIL_HANDLER: Resolving timed out after 5000 milliseconds

 

 

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