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Autosupport transmission fails due to node management LIF being down

Last Updated:

Applies to

  • ONTAP 9
  • FAS/AFF Systems
  • AutoSupport (ASUP)


  • ASUP transmission fails on a node while it is working for other nodes in the cluster:

Cluster::> autosupport history show -node Node-01
             Seq                                    Attempt  Percent  Last
Node         Num   Destination Status               Count    Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
Node-01     3052   smtp        ignore               1        -        2/15/2024 01:15:35
                   http        transmission-failed  15       -        2/15/2024 02:31:47
                   noteto      ignore               1        -        2/15/2024 01:15:35

  • ASUP is configured properly on the affected node.
  • The following events are seen in the notifyd logs:

Cluster::> node run -node Node-01 -command rdfile /etc/log/mlog/notifyd.log

[kern_notifyd:info:2066] 0x80dde7d00: 0: ERR: AutoSupport::OnDemand: Unable to send polling query to ASUP OnDemand Server, error: Unable to send AOD request to OnDemand Server: Couldn't connect to server
[kern_notifyd:info:2066] (category: 2066:0:deliver) (emittime: 2/18/2024 19:03:10) (message: STATE: INIT => CONNECT handle 0x8145d3008; line 1670 (connection #-5000))

[kern_notifyd:info:2066] (category: 2066:0:deliver) (emittime: 2/18/2024 19:03:10) (message: Immediate connect fail for Network is unreachable)
[kern_notifyd:info:2066] (category: 2066:0:deliver) (emittime: 2/18/2024 19:03:10) (message: Immediate connect fail for 2620:10a:4005:c000::a78:2d11: No route to host)

  • The port hosting the node-mgmt LIF of the affected node is down:

Cluster-01::> network port show -node Node-01
                                                  Speed(Mbps) Health
Port      IPspace      Broadcast Domain Link MTU  Admin/Oper  Status
--------- ------------ ---------------- ---- ---- ----------- --------
e0M       Default      Default          down 1500  auto/-     -

  • The node-mgmt LIF is also down:

Cluster-01::> network interface show -role node-mgmt

            Logical    Status     Network            Current       Current Is
Vserver     Interface  Admin/Oper Address/Mask       Node          Port    Home
----------- ---------- ---------- ------------------ ------------- ------- ----
                       up/down    10.XX.XX.190/24    Node-01
                                                                   e0M     true

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