Autosupport transmission fails due to node management LIF being down
Applies to
- ONTAP 9
- FAS/AFF Systems
- AutoSupport (ASUP)
Issue
- ASUP transmission fails on a node while it is working for other nodes in the cluster:
Cluster::> autosupport history show -node Node-01
Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
Node-01 3052 smtp ignore 1 - 2/15/2024 01:15:35
http transmission-failed 15 - 2/15/2024 02:31:47
noteto ignore 1 - 2/15/2024 01:15:35
- ASUP is configured properly on the affected node.
- The following events are seen in the notifyd logs:
Cluster::> node run -node Node-01 -command rdfile /etc/log/mlog/notifyd.log
[kern_notifyd:info:2066] 0x80dde7d00: 0: ERR: AutoSupport::OnDemand: Unable to send polling query to ASUP OnDemand Server, error: Unable to send AOD request to OnDemand Server: Couldn't connect to server
[kern_notifyd:info:2066] (category: 2066:0:deliver) (emittime: 2/18/2024 19:03:10) (message: STATE: INIT => CONNECT handle 0x8145d3008; line 1670 (connection #-5000))
[kern_notifyd:info:2066] (category: 2066:0:deliver) (emittime: 2/18/2024 19:03:10) (message: Immediate connect fail for 216.240.21.18: Network is unreachable)
[kern_notifyd:info:2066] (category: 2066:0:deliver) (emittime: 2/18/2024 19:03:10) (message: Immediate connect fail for 2620:10a:4005:c000::a78:2d11: No route to host)
- The port hosting the node-mgmt LIF of the affected node is down:
Cluster-01::> network port show -node Node-01
Speed(Mbps) Health
Port IPspace Broadcast Domain Link MTU Admin/Oper Status
--------- ------------ ---------------- ---- ---- ----------- --------
e0M Default Default down 1500 auto/- -
- The node-mgmt LIF is also down:
Cluster-01::> network interface show -role node-mgmt
Logical Status Network Current Current Is
Vserver Interface Admin/Oper Address/Mask Node Port Home
----------- ---------- ---------- ------------------ ------------- ------- ----
Cluster-01
Node-01_mgmt
up/down 10.XX.XX.190/24 Node-01
e0M true