Skip to main content
NetApp Knowledge Base

AutoSupport transmission failure on multiple nodes

  1. Last updated
  2. Save as PDF
Views:
7
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • AutoSupport
  • ONTAP 9

Issue

  • AutoSupport transmission failure on multiple nodes
  • Notifyd logs show that the nodes are able to successfully establish a connection to support.netapp.com site over port 443 however the connection times out during the TLS handshake
  • Network trace on e0M reveals significant amount of duplicate ACK packets and retransmits
  • In EMS there are netif.linkErrors observed on e0M for all impacted nodes
  • Impacted nodes are connected to the same management switch

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.