spmgmt.driver.timeout:error

Applies to

• FAS2520
• FAS2750
• Prior to SP 2.11
• Prior to BMC 11.7

Issue

• spmgmt.driver.timeout:error shows in EMS log:

Mon Oct 18 05:46:34 JST [hostname01-01: sp_config_1: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Unable to update SP network information at this time.

• NETWORK-INTERFACE shows all Data LIFs and mgmt LIFs and SP are in the same IP segment:

Logical Interface Name    data01_lif    cluster-mgmt_lif    data-01_ic1_lif    hostname_mgmt_lif
Network Address           10.xx.xx.104  10.xx.xx.102        10.xx.xx.103       10.xx.xx.101

• System running a low version of SP firmware/Internal switch:

=====================================
version 2.4.1
MAC xx:xx:xx:xx:xx:xx
dhcp 0
ip 10.xx.xx.174
netmask 255.255.255.0
gateway 10.xx.xx.254
fw_rev_cntlr_switch Version4-SB_XX-Switch0
fw_rev_sequencer 1.12
fw_rev_ebod 1.5
fw_rev_acp 12.8
fw_rev_nvmem 10.5
=================================