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disk shelf reporting as Critical due to a loose power cable

Last Updated:

Applies to

  • DS460C
  • DS212-12
  • FAS2720
  • FAS2750


  • Critical fault and PSU error are reported against a newly installed shelf.

EMS-LOG-FILE.GZ (event log show)

[ClusterA: dsa_worker4: ses.status.psError:alert]:
    DS460-12 (S/N xxxxxxxxx) shelf 10 on channel 0b power error for Power supply 1:
    critical status; AC Fail. This module is on the rear of the shelf at the top middle.
[ClusterA: dsa_worker4: callhome.shlf.power.intr:error]: Call home for SHELF POWER INTERRUPTED


    Channel: 0b
    Shelf: 10
    Shelf Type: DS460-12
    Product Serial Number: xxxxxxxxxxx
    Module Type: IOM12
    Power Supplies:
    Element Status         Status Bytes  Status Descriptions
      1: CRITICAL          02,00,00,F3   DC FAIL, AC FAIL, OFF, RQSTED ON, FAIL
      2: OK                01,00,00,20   RQSTED ON
    Element Status         Status Bytes  Status Descriptions
      1: OK                01,00,02,00   FAIL


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