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System shutdown due to SP heartbeat stopped on node

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hw
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Applies to

  • AFF A800, AFF C800
  • ASA A800, ASA C800
  • ONTAP 9

Issue

  • Node is unexpectedly down
  • SP HBT MISSED and SP HBT STOPPED callhome (AutoSupport) messages reported. Example:

[node-name: spsm_listener: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 20 seconds.
[node-name: spsm_listener: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
[node-name: spsm_listener: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED

  • BMC of node is not accessible via SSH or console

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