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System shutdown due to SP HBT STOPPED with KCS errors on boot

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aff-series
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hw
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Applies to

  • AFF A250, AFF C250
  • ASA A250, ASA C250
  • FAS500f

Issue

  • Node shuts down due to SP HBT STOPPED:
Sat Aug 19 03:46:24 -0400 [cluster-01: spmgrd: sp.heartbeat.stopped:debug]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
Sat Aug 19 03:46:24 -0400 [cluster-01: spmgrd: callhome.sp.hbt.missed:debug]: Call home for SP HBT MISSED
Sat Aug 19 03:56:44 -0400 [cluster-01: spmgrd: callhome.sp.hbt.stopped:debug]: Call home for SP HBT STOPPED
Sat Aug 19 03:59:08 -0400 [cluster-01: env_mgr: sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 10 minutes.
Sat Aug 19 04:09:08 -0400 [cluster-01: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the BMC)
  • Partner takes over when the partner reboots:
Sat Aug 19 04:09:33 -0400 [cluster-02: cf_main: cf.fsm.takeover.on.reboot:debug]: Failover monitor: One node initiated automatic takeover after detecting that its partner node is rebooting.
  • Serial console indicates node is at LOADER. When toggling to BMC CLI (Ctrl-G) the console shows output similar to the following:
sh: can't create /sys/module/watchdog_hw/parameters/current_wdt_device: nonexistent directory
sh: can't create /sys/module/watchdog_hw/parameters/current_wdt_device: nonexistent directory
 
KCS cmd(NETFN 0x6, CMD 0x1) failed, ret -2
  • Power cycle of the node has no effect.
    • The node still does not boot and the BMC is still unresponsive.
    • Attempting to boot_ontap from LOADER results in the following on boot:
KCS cmd(NETFN 0xa, CMD 0x10) failed, ret -2
KCS cmd(NETFN 0xa, CMD 0x10) failed, ret -2
KCS cmd(NETFN 0xa, CMD 0x10) failed, ret -2
KCS cmd(NETFN 0xa, CMD 0x10) failed, ret -2
Could not patch the required SMBIOS 1 field 1 with the FRU data.
KCS cmd(NETFN 0xa, CMD 0x10) failed, ret -2
KCS cmd(NETFN 0xa, CMD 0x10) failed, ret -2
Copyright(c) 2021 American Megatrends, Inc. 
��Copyright(c) 2021 American Megatrends, Inc. 
��ERROR: Class:0; Subclass:20000; Operation: 1002
 
Boot Loader version 6.5.8 
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2023 NetApp, Inc. All Rights Reserved.
 
KCS cmd(NETFN 0x6, CMD 0x1) failed, ret -2
Resetting BMC from backup FW...
Waiting 30 seconds for BMC to reboot...
KCS cmd(NETFN 0x6, CMD 0x1) failed, ret -2
Copyright(c) 2021 American Megatrends, Inc. 
��ERROR: Class:0; Subclass:20000; Operation: 1002

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