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System amber LED ON with DegradedOnlineShelfPort_Alert reportedEdit

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Category:
disk-shelves
Specialty:
hw
Last Updated:

Applies to

  • FAS8300
  • ONTAP 9

Issue

DegradedOnlineShelfPort_Alert reported on autosupport.
 
Monitor                 node-connect
Alert ID DegradedOnlineShelfPort_Alert
Alerting Resource xxxxxxxxxx
Subsystem SAS-connect
Indication Time Mon Dec 04 17:50:59 2023
Perceived Severity Major
AutoSupport Triggered true
Probable Cause Cable_tamper
Corrective Actions
           1. Consult the guide applicable to your IOM12 disk shelf to review cabling rules and complete the SAS cabling worksheet for your system.
           2. Verify that disk shelf 1.2 has disabled PHYs by using the "storage shelf show -shelf 1.2 -port" command. 
           3. If the disk shelves have multiple paths to the node, reseat disk shelf 1.2 3 port cable on IOM A and disk shelf 1.3 1 port cable on IOM A.
           4. Verify that the physical cable connection is secure and operational, and replace the cable, if necessary.

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