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Single disk bypassed by both IOM modules and critical shelf fault

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Category:
fas-systems
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hw
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Applies to

  • AFF Systems
  • FAS systems

Issue

  • Disk bypassed by both IOM:

    Thu Aug 03 02:01:10 +0900 [Nodename: dsa_worker5: ds.sas.drivephy.disableErr:error]: Disk  [NETAPP  :X380_STATE10TA07:NA00] S/N [ABCDE12345678]  on channels 0b shelf ID 1 IOM A bay 10 disabled due to excessive phy reset problems.
    Thu Aug 03 02:01:19 +0900 [Nodename: dsa_worker2: ds.sas.drivephy.disableErr:error]: Disk  [NETAPP  :X380_STATE10TA07:NA00] S/N [ABCDE12345678]  on channels 0a shelf ID 1 IOM B bay 10 disabled due to excessive phy reset problems.

  • There is a critical shelf fault seen following a shelf firmware upgrade:

::> storage shelf show                                    
                                                       Module
       Shelf Name Shelf ID Serial Number   Model       Type   Status
----------------- -------- -------------------------- ------ -----------

       1.10       10 ABCDE12345678       DS460-12    IOM12B Critical

  • The following error is seen from the output of the storage show fault command, it can be seen that a single disk is bypassed by both IOM module A and B:

Enclosure Status: critical
Channel: 0a
Shelf: 10
Shelf Type: DS460-12
Product Serial Number: ABCDE12345678
Module Type: IOM12B

Disk Elements:
Element Status Status Bytes Status Descriptions
0 [Bay 0]: OK 01,00,00,00
1 [Bay 1]: OK 01,01,00,00
2 [Bay 2]: OK 01,02,00,00
3 [Bay 3]: OK 01,03,00,00
4 [Bay 4]: OK 01,04,00,00
5 [Bay 5]: OK 01,05,00,00
6 [Bay 6]: OK 01,06,00,00
7 [Bay 7]: OK 01,07,00,00
8 [Bay 8]: OK 01,08,00,00
9 [Bay 9]: OK 01,09,00,00
10 [Bay 10]: OK 01,0A,00,00
11 [Bay 11]: OK 01,0B,00,00
12 [Bay 0]: OK 01,00,00,00
13 [Bay 1]: OK 01,01,00,00
14 [Bay 2]: OK 01,02,00,00
15 [Bay 3]: OK 01,03,00,00
16 [Bay 4]: OK 01,04,00,00
17 [Bay 5]: OK 01,05,00,00
18 [Bay 6]: OK 01,06,00,00
19 [Bay 7]: OK 01,07,00,00
20 [Bay 8]: OK 01,08,00,00
21 [Bay 9]: OK 01,09,00,00
22 [Bay 10]: CRITICAL 02,0A,30,2C ENCLOSURE BYPASSED B, ENCLOSURE BYPASSED A, BYPASSED B, BYPASSED A, FAULT REQSTD

 

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