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Shelf fault error with IOM not installed

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hw
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Applies to

  • FAS2650
  • ONTAP 9

Issue

  • Storage fault  and EMS reports IOM not installed
  • STORAGE-FAULT log section in autosupport reports below

Enclosure Status: critical
Channel: 0b
Shelf: 2
Shelf Type: DS224-12

Vendor Unique Element 83-IOM12: (SAS)
Element Status         Status Bytes  Status Descriptions
  1: NOT INSTALLED     05,00,00,00   
  2 [IOM12 B]    : NONCRITICAL       03,0C,00,A0   BACKPLANE VPD FAULT, MASTER, RESERVED, RESERVED

  • EMS-LOG-FILE.GZ log section in autosupport reports below

[NodeName: dsa_worker0: ses.status.electronicsWarn:error]: DS224-12 (S/N SHFHU2036000023) shelf 2 on channel 0b environmental monitoring warning for SES electronics 1: not installed.  This module is on the rear of the shelf at the top left.
HA Group Notification (SHELF_FAULT) ERROR

  • Issue persists on replacing the affected IOM, parter IOM, shelf chassis

 

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