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Shelf Module appearing as NOT INSTALLED

  1. Last updated
    May 9, 2025
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Category:
fas-systems
Specialty:
hw
Last Updated:
5/9/2025, 6:52:11 AM

Applies to

  • ONTAP 9
  • DS224C Disk Shelf
  • IOM12

Issue

  • System is in mixed-path
  • The IOM is not correctly installed or is faulty
  • ::> node run -node * storage show fault -v
     
    [truncated]
    Enclosure Electronics:
    Element Status                      Status Bytes  Status Descriptions
      1 [IOM12 A]    : OK                01,00,01,00   REPORT
      2 NOT INSTALLED                    05,00,00,00  

    In sysconfig no firmware is listed for the shelf module

    ::> node run -node * sysconfig -a
    		Shelf 0: DS212-12  Firmware rev. IOM12E A: 0201  IOM12E B: 0201
		Shelf 1: DS212-12  Firmware rev. IOM12 A: 0250  IOM12 B: 0250
		Shelf 2: DS212-12  Firmware rev. IOM12 A: 0250   B: ----
  • No link LEDs on for the SAS cables connecting to the IOM from controller or other shelve

 

 

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