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SPAutoUpgradeFailedMajorAlert remains in SYSTEM-HEALTH-ALERT-PERSISTENT after successful SP/BMC upgrade

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Category:
ontap-9
Specialty:
HW
Last Updated:

Applies to

  • ONTAP 9
  • Service Processor (SP)
  • Baseboard Management Controller (BMC)
  • Firmware upgrade

Issue

  • After an SP automatic firmware upgrade failure during an ONTAP upgrade, the health alert SPAutoUpgradeFailedMajorAlert is generated.

Cluster::> system health alert show -instance

                      Node: Node01
                   Monitor: controller
                  Alert ID: SPAutoUpgradeFailedMajorAlert
         Alerting Resource: SP Upgrade
                 Subsystem: Service-Processor
           Indication Time: Tue Jun 28 21:04:44 2022
        Perceived Severity: Major
            Probable Cause: Configuration_error
               Description: A Service Processor automatic firmware update failure was detected, which can result in Service Processor not being updated to the latest available compatible firmware package.
        Corrective Actions: 1. Use the "system service-processor image show" command to display the firmware version that SP is currently booted from.
2. Manually upgrade Service Processor by using the "system service-processor image update" command.
3. Allow sufficient time for the system to update Service Processor firmware to the specified SP firmware package.
4. Contact the technical support if the alert persists.
           Possible Effect: Suboptimal system behavior can result from Service Processor not being updated to the latest available compatible firmware package.
               Acknowledge: false
                  Suppress: false
                    Policy: SPAutoUpgradeFailedMajorAlertPolicy
              Acknowledger: -
                Suppressor: -
    Additional Information: New firmware available: false
                            New firmware Version : Not Applicable
                            Auto update: true
                            Auto update  Status: installed
                            Previous AutoUpdate Status : failed
    Alerting Resource Name: SP Upgrade
     Additional Alert Tags: device

  •  SP firmware is later upgraded successfully and all health subsystems report ok, the alert can continue to appear in AutoSupport under SYSTEM-HEALTH-ALERT-PERSISTENT.XML even after the SPAutoUpgradeFailedMajorAlert has been deleted.

        Cluster::> system health alert delete -node * -alert-id SPAutoUpgradeFailedMajorAlert

        Error: There are no entries matching your query.

        Cluster::> system health subsystem show

        Subsystem Health

        ----------------- ------------------

        SAS-connect ok

        Environment ok

        Memory ok

        Service-Processor ok

        Switch-Health ok

        CIFS-NDO ok

        Motherboard ok

        IO ok

        MetroCluster ok

        MetroCluster_Node ok

        FHM-Switch ok

        FHM-Bridge ok

        SAS-connect_Cluster ok

        13 entries were displayed.

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