SPAutoUpgradeFailedMajorAlert is displayed and SP automatic update is stuck at 5 percent

Applies to

Service Processor (SP)

Issue

• The following alert message appears in EMS after upgrading ONTAP.

[?] Sat Jan 14 11:04:15 JST [node 2: nphmd: hm.alert.raised:alert]: Alert Id = SPAutoUpgradeFailedMajorAlert , Alerting Resource = SP Upgrade raised by monitor controller

• SP firmware on node2 is failing.

::> system service-processor image show

Is
Node             Type  Image   Status      Current Version
---------------- ----- ------- ----------- ------- --------
node1
       SP
                       primary installed   true    5.8
                       backup  installed   false   5.1
node2
     SP
                       primary installed   true    5.1
                       backup  installed   false   5.1

• From the output of the system service-processor show, node 2 updates are stuck at 5%.

::> system service-processor show
  (system service-processor image update-progress show)
                 In                           Percent
Node             Progress Start Time          Done    End Time
---------------- -------- ------------------- ------- -------------------
node1        no       1/14/2023 10:49:43  100     1/14/2023 10:54:03
node2        no       1/14/2023 11:55:42  5       1/14/2023 11:57:21

• Attempted SP manual update but no response.

::> system service-processor image update -node node2 -update-type serial-full

• Accessing the SP via SSH does not respond, so updating SP firmware via BMC is not possible.