SPAutoUpgradeFailedMajorAlert is displayed and SP automatic update is stuck at 5 percent
Applies to
- Service Processor (SP)
- Baseboard Management Controller (BMC)
Issue
- The alert message appears in
EMSlog:
Sat Jan 14 11:04:15 JST [node2: nphmd: hm.alert.raised:alert]: Alert Id = SPAutoUpgradeFailedMajorAlert , Alerting Resource = SP Upgrade raised by monitor controller
- SP firmware on node2 is failing.
::> system service-processor image show
Is
Node Type Image Status Current Version
---------------- ----- ------- ----------- ------- --------
node1
SP
primary installed true 5.8
backup installed false 5.1
node2
SP
primary installed true 5.1
backup installed false 5.1
- From the output of the
system service-processor show, node2 updates are stuck at 5%.
::> system service-processor show
(system service-processor image update-progress show)
In Percent
Node Progress Start Time Done End Time
---------------- -------- ------------------- ------- -------------------
node1 no 1/14/2023 10:49:43 100 1/14/2023 10:54:03
node2 no 1/14/2023 11:55:42 5 1/14/2023 11:57:21
- Accessing the SP via SSH does not respond, so updating SP firmware via SP is not possible.