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Temperature error for Temperature sensor xx due to undertemperature failure

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hw
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Applies to

  • AFF A220
  • AFF A150
  • ASA A150
  • AFF C190
  • FAS2750
  • FAS2720
  • FAS2820
  • ONTAP 9

Issue

  • Both nodes reports CPU temperature sensor 11 or 14 under temperature failure then automatically recover intermittently:

Fri Dec 15 09:02:20 +0900 [Node-01: dsa_worker0: ses.status.temperatureError:error]: DS212-12 (S/N SHJSG2338000430) shelf 0 on channel 0b temperature error for Temperature sensor 11: critical status; undertemperature failure. Current temperature: 0 C (32 F). This module is on the rear of the shelf at the top left, on shelf module A.
Fri Dec 15 09:02:29 +0900 [Node-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0b. Check fans, power supplies, disks, and temperature sensors.
Fri Dec 15 09:02:29 +0900 [Node-01: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT
Fri Dec 15 09:04:08 +0900 [Node-01: dsa_worker2: ses.status.temperatureInfo:info]: DS212-12 (S/N SHJSGxxxxxxxxxx) shelf 0 on channel 0b temperature information for Temperature sensor 11: normal status.

Or

Tue Dec 19 09:03:22 +0900 [Node-02: dsa_worker2: ses.status.temperatureError:error]: DS212-12 (S/N SHJSGxxxxxxxxxx) shelf 0 on channel 0b temperature error for Temperature sensor 14: critical status; undertemperature failure. Current temperature: 0 C (32 F). This module is on the rear of the shelf at the top right, on shelf module B.
Tue Dec 19 09:03:31 +0900 [Node-02: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0b. Check fans, power supplies, disks, and temperature sensors.
Tue Dec 19 09:03:31 +0900 [Node-02: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT
Tue Dec 19 09:03:58 +0900 [Node-02: dsa_worker1: ses.status.temperatureInfo:info]: DS212-12 (S/N SHJSGxxxxxxxxxx) shelf 0 on channel 0c temperature information for Temperature sensor 14: normal status.

  • SHELF-FAULT shows:

Temperature Sensors:
Element Status         Status Bytes  Status Descriptions
 ...
 11: CRITICAL          02,00,14,03   UT WARNING, UT FAILURE  
 ...

Or

Temperature Sensors:
Element Status         Status Bytes  Status Descriptions
 ...
 14: CRITICAL          02,00,14,03   UT WARNING, UT FAILURE
 ...

  • SP and disk shelf firmware are the latest:

 Service Processor           Status: Online
  Firmware Version:   17.2P1
  Mgmt MAC Address:   d0:39:ea:ae:4f:32
  Ethernet Link:      up, 1Gbps
  Using DHCP:         no

 Shelf 0: DS212-12  Firmware rev. IOM12G A: 0111  IOM12G B: 0111

 

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