Power Supply Status Critical due to faulty motherboard

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Category:: ontap-9

Specialty:: hw

Last Updated:

Applies to

FAS8200
AFF-A300

Issue

Takeover occurs due to no heartbeat was detected.

[cf.fsm.takeover.noHeartbeat:ALERT]: Failover monitor: Takeover initiated after no heartbeat was detected from the partner node. [cf.fm.takeoverComplete:notice]: (EMS parameters: token="XXXXXXXXXXX_13:44:29_2024:12:14" partner_node_uuid="XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX")

EMS show PSU error and auto recover frequently.

[node1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 Temperature is Unreadable [node1: power_low_monitor: monitor.chassisPower.degraded:alert]: Chassis power is degraded: Power Supply Status Critical: PSU1. [node1: power_low_monitor: callhome.chassis.power:error]: Call home for CHASSIS POWER DEGRADED: Power Supply Status Critical: PSU1. [node1: monitor: monitor.globalStatus.critical:EMERGENCY]: Power Supply Status Critical: PSU1. [node1: spsm_listener: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 20 seconds. [node1: spsm_listener: sp.heartbeat.resumed:info]: Received IPMI heartbeat from the Service Processor (SP). [node1: power_low_monitor: monitor.chassisPowerSupplies.ok:info]: Chassis power supplies OK. [node1: monitor: monitor.globalStatus.ok:notice]: The system's global status is normal.

SP-LATEST-IPMI show multiple onboard sensor in not_available status.

Fan Override NORMAL PSU1 Present PRESENT PSU1 Temp not_available -- C 0 C 5 C 50 C 60 C PSU1 Curr not_available -- mA -- -- -- -- PSU1 Fan1 Speed not_available -- RPM 4500 RPM 4600 RPM -- -- PSU1 Fan1 Fault not_available -- PSU1 Fan2 Speed not_available -- RPM 4500 RPM 4600 RPM -- -- PSU1 Fan2 Fault not_available -- PSU1 Pwr In OK OK PSU1 Pwr Out OK OK PSU1 FAULT OK PSU1 Input Type not_available -- PSU1 Over Temp not_available -- PSU1 Over Volt not_available -- PSU1 Over Curr not_available -- PSU1 Crest Factor not_available -- 1000 -- 1728 2000 PSU1 InPwr Monitor not_available -- mW -- -- -- -- PSU2 Present PRESENT PSU2 Temp not_available -- C 0 C 5 C 50 C 60 C PSU2 Curr not_available -- mA -- -- -- -- PSU2 Fan1 Speed not_available -- RPM 4500 RPM 4600 RPM -- -- PSU2 Fan1 Fault not_available -- PSU2 Fan2 Speed not_available -- RPM 4500 RPM 4600 RPM -- -- PSU2 Fan2 Fault not_available -- PSU2 Pwr In OK OK PSU2 Pwr Out OK OK PSU2 FAULT OK PSU2 Input Type not_available -- PSU2 Over Temp not_available -- PSU2 Over Volt not_available -- PSU2 Over Curr not_available -- PSU2 Crest Factor not_available -- 1000 -- 1728 2000 PSU2 InPwr Monitor not_available -- mW -- -- -- -- Bat Present PRESENT

Partner node doesn't have same issue and report PSU status as normal.