Skip to main content
NetApp Knowledge Base

Power Supply Status Critical due to faulty motherboard

Views:
10
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
HW
Last Updated:

Applies to

  • FAS8200
  • AFF-A300

Issue

  • EMS show PSU error and auto recover frequently.

[node1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 Temperature is Unreadable
[node1: power_low_monitor: monitor.chassisPower.degraded:alert]: Chassis power is degraded: Power Supply Status Critical: PSU1.
[node1: power_low_monitor: callhome.chassis.power:error]: Call home for CHASSIS POWER DEGRADED: Power Supply Status Critical: PSU1.
[node1: monitor: monitor.globalStatus.critical:EMERGENCY]: Power Supply Status Critical: PSU1.
[node1: spsm_listener: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 20 seconds.
[node1: spsm_listener: sp.heartbeat.resumed:info]: Received IPMI heartbeat from the Service Processor (SP).
[node1: power_low_monitor: monitor.chassisPowerSupplies.ok:info]: Chassis power supplies OK.
[node1: monitor: monitor.globalStatus.ok:notice]: The system's global status is normal.

  • SP-LATEST-IPMI show multiple onboard sensor in critical status.

CPU0_Temp_Margin | na | degrees C | na | na | na | -5.000 | 0.000
PSU2_Fault | 0x0 | discrete | Asserted | na | na | na | na
Bat_1.5V | 1.765 | Volts | cr | 1.280 | 1.348 | 1.649 | 1.727

  • Partner node doesn't have same issue and report PSU status as normal.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.