Skip to main content
NetApp Knowledge Base

PSU works normally, but system shows the PSU is broken

  1. Last updated
    Mar 12, 2025
  2. Save as PDF
Views:
1,654
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
HW
Last Updated:
3/12/2025, 8:08:03 PM

Applies to

  • ONTAP 9

Issue

One power supply unit (PSU) works normally, but system shows the PSU is broken.

Example:

  • System shows PSU is broken by error:

Power Supplies:
Element Status         Status Bytes  Status Descriptions
  1: OK                01,00,00,20   RQSTED ON
  2: NOT INSTALLED     05,00,00,20   
  3: NOT INSTALLED     05,00,00,20   
  4: CRITICAL          02,00,00,F3   DC FAIL, AC FAIL, OFF, RQSTED ON, FAIL

  • When the PSU is installed in another shelf, it works normally.

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.