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PSU works normally, but system shows the PSU is broken

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HW
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Applies to

  • ONTAP 9

Issue

One power supply unit (PSU) works normally, but system shows the PSU is broken.

Example:

  • System shows PSU is broken by error:

Power Supplies:
Element Status         Status Bytes  Status Descriptions
  1: OK                01,00,00,20   RQSTED ON
  2: NOT INSTALLED     05,00,00,20   
  3: NOT INSTALLED     05,00,00,20   
  4: CRITICAL          02,00,00,F3   DC FAIL, AC FAIL, OFF, RQSTED ON, FAIL

  • When the PSU is installed in another shelf, it works normally.

 

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