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ONTAP drive X336_HAKPE04TA07 failed with "Failed-Unsupported" status

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Applies to

  • ONTAP 9.3P21
  • X336_HAKPE04TA07 drives
  • FAS2650

Issue

  • Disk appears with "Failed-Unsupported" status in sysconfig -a.

Cluster::> system node run -node <node name> -command sysconfig -a

02.11: NETAPP   X336_HAKPE04TA07 NA02   0.0GB 0B/sect (Failed-Unsupported)


・EMS message appears with no response and cannot use in this node.

Fri Oct 07 18:22:00 JST [node-1: scsi_cmdblk_strthr_admin: scsi.cmd.selectionTimeout:error]: Disk device 0b.02.11: Adapter/target error: HA status 0x7: cdb 0x1b. Targeted device did not respond to requested I/O. I/O will be retried.
Fri Oct 07 18:22:00 JST [node-1: scsi_cmdblk_strthr_admin: disk.init.err.unsupported:error]: Disk 0b.02.11 is not recognized as a supported disk and cannot be used on this node.

 

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