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Node goes down due to SP HBT STOPPED alert

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ontap-9
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HW
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Applies to

  • AFF-A300
  • FAS8200
  • FAS8700
  • Service Processor (SP)
  • ONTAP 9

Issue

  • Node goes down with the following errors in event logs:

[Node-02: spsm_listener: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 20 seconds.
[Node-02: spsm_listener: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
[Node-02: env_mgr: sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 2 minutes.
[Node-02: spsm_listener: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED

  • The node is unable to boot even after a power cycle and reseat.

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