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NSM reset and PCIe errors cause HA panic

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Category:
ontap-9
Specialty:
hw
Last Updated:

Applies to

  • AFF and FAS systems
  • ONTAP 9

Issue

  • Node panicked due to permanent errors on all HA mailbox disks while marshalling header
    [node01:fmmbx_instanceWorker:sk.panic:alert]: PanicString: Permanent errors on all HA mailbox disks (while marshalling header)
    [node01:rc:callhome.raid.mdp.detected:alert]: Callhome for MULTI-DISK ERROR DETECTED
  • Both NSM shelf modules experienced simultaneous crash resets after PCIe errors and disk missing in one of the slot.

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