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NSM100 module shelf fw upgrade to 0306 fail

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Category:
ontap-9
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hw
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Applies to

  • ONTAP 9
  • NSM100
  • NS224 shelf

Issue

  • SYSCONFIG -A show one NSM100 module have no change after upgrading shelf fw from 0231 to 0306

Shelf 1: NS224NSM100  Firmware rev. NSM100 A: 0306  NSM100 B: 0231

  • Node report NoPathFromSwitchToNSM_Alert at the same time.
  • EMS report NSM100 module sensor unreadble after NSM100 module reboot following shelf fw upgrade.

[node01: dsa_sfu: sfu.downloadingController:info]: [storage download shelf]: Downloading NSM100.0306.SFW on disk shelf controller module B on 0x.shelf1.
[node01: dsa_sfu: sfu.rebootRequest:info]: Issuing a request to reboot disk shelf 0x.shelf1 module B.
[node01: dsa_worker5: ses.status.electronicsWarn:error]: NS224NSM100 (S/N xxxxxxx) shelf 1 on channel 0x environmental monitoring warning for SES electronics 2: communication error. ; enclosure services hardware failed This element is on the rear of the shelf at the bottom, on module B.
[node01: dsa_worker5: ses.status.ModuleWarn:alert]: NS224NSM100 (S/N xxxxxxx) shelf 1 on channel 0x PCI switch warning for PCI Switch 2: communication error. This element is on the rear of the shelf at the bottom, on module B.
[node01: dsa_worker5: ses.status.ACPWarn:error]: NS224NSM100 (S/N xxxxxxx) shelf 1 on channel 0x ACP Processor warning for shelf ACP processor 2: communication error. ; Alternate Control Path hardware failed e B.
[node01: dsa_worker5: ses.status.dimm.error:error]: NS224NSM100 (S/N xxxxxxx) shelf 1 on channel 0x DIMM failure for Dimm Element 5: not installed or failed. This element is on the DIMM slot 1 in the bottom shelf module (B).
[node01: dsa_worker5: ses.status.dimm.error:error]: NS224NSM100 (S/N xxxxxxx) shelf 1 on channel 0x DIMM failure for Dimm Element 6: not installed or failed. This element is on the DIMM slot 2 in the bottom shelf module (B).
[node01: dsa_worker5: ses.status.dimm.error:error]: NS224NSM100 (S/N xxxxxxx) shelf 1 on channel 0x DIMM failure for Dimm Element 7: not installed or failed. This element is on the DIMM slot 3 in the bottom shelf module (B).
[node01: dsa_worker5: ses.status.dimm.error:error]: NS224NSM100 (S/N xxxxxxx) shelf 1 on channel 0x DIMM failure for Dimm Element 8: not installed or failed. This element is on the DIMM slot 4 in the bottom shelf module (B).
[node01: dsa_worker5: ses.status.battery.error:error]: NS224NSM100 (S/N xxxxxxx) shelf 1 on channel 0x battery failure error for Coin Battery 2: not installed or hardware failure. This element is on the rear of the shelf, in bottom module (B).
[node01: dsa_worker5: ses.status.etherConn.warn:error]: NS224NSM100 (S/N xxxxxxx) shelf 1 on channel 0x Ethernet connector warning for port e0a: cannot communicate with connector.  This element is on the rear of the shelf at the bottom, on module B.
[node01: dsa_worker5: ses.status.etherConn.warn:error]: NS224NSM100 (S/N xxxxxxx) shelf 1 on channel 0x Ethernet connector warning for port e0b: cannot communicate with connector.  This element is on the rear of the shelf at the bottom, on module B.
[node01: dsa_disc: ses.mismatch.fw.version:error]: The disk shelf modules on disk shelf 0x.1 are running two different firmware versions. Disk shelf module A is running 0306, and disk shelf module B is running 0231.

  • Manual shelf fw upgrade cluster::>storage shelf firmware update doesn't resolve the issue.
  • NSM100 module reseat doesn't resolve the issue.

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