Skip to main content
NetApp Knowledge Base

NS224 missing from system with no activity lights on drives

  1. Last updated
  2. Save as PDF
Views:
33
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

Applies to

  • ONTAP 9
  • NS224

Issue

  • A power maintenance activity in the DC can result in the below scenarios
    • NS224 shelf missing from system.
    • No activity lights appear on disks on front of shelf.
    • No light appears on shelf id.
    • NSM modules have green LED indicators.
    • PSU modules have green LED indicators.
    • Yellow/amber light can be seen coming from inside the chassis (not on the NSM or PSU modules).
    • Few aggregates state is unknown and their respective volumes in offline state
    • Takeover Giveback of node does not help
    • Shelf does not appear in any of the following commands:

::> storage port show

::> storage shelf sho

::> system node run -node * -command sysconfig -a

::> storage disk show -fields diskpathname

::> event log show -event *shelf*

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.