Missing one disk from one specific sas adapter in "sysconfig -a" output

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Category:: fas-systems

Specialty:: HW

Last Updated:

Applies to

AFF / FAS
DS224C / DS224-12
ONTAP 9

Issue

SYSCONFIG -A shows a shelf 11 bay 7 disk missing from sas adapter 0d.

slot 0: SAS Host Adapter 0d (Broadcom SAS3616W rev. 2, SAS, <UP>) Firmware rev: 12.00.00.00 NVDATA rev: 12.03.01.03 Base WWN: X:XXXXXX:XXXXXXX:XX Temperature: Not Available Phy State: [0] Enabled, 12.0 Gb/s [1] Enabled, 12.0 Gb/s [2] Enabled, 12.0 Gb/s [3] Enabled, 12.0 Gb/s

11.6 : NETAPP X371_S164A960ATE NA53 915.4GB 520B/sect (AAAAAAAAAAAAAA) 11.8 : NETAPP X371_S164A960ATE NA53 915.4GB 520B/sect (CCCCCCCCCCCCCC)

AutoSupport alert received:

HA Group Notification from cluster-01 (DISK REDUNDANCY FAILED) ERROR

sas adapter 0a shows on shelf 11 bay 7 disk.

slot 0: SAS Host Adapter 0a (Broadcom SAS3616W rev. 2, SAS, <UP>) Firmware rev: 12.00.00.00 NVDATA rev: 12.03.01.03 Base WWN: X:XXXXXX:XXXXXXX:XX Temperature: Not Available Phy State: [0] Enabled, 12.0 Gb/s [1] Enabled, 12.0 Gb/s [2] Enabled, 12.0 Gb/s [3] Enabled, 12.0 Gb/s Mini-SAS HD Vendor: Molex Inc. Mini-SAS HD Part Number: 112-00437+A0 Mini-SAS HD Type: Passive Copper (unequalized) 2m end_0 Mini-SAS HD Serial Number: 132331677

11.6 : NETAPP X371_S164A960ATE NA53 915.4GB 520B/sect (AAAAAAAAAAAAAA) 11.7 : NETAPP X371_S164A960ATE NA53 915.4GB 520B/sect (BBBBBBBBBBBBBB) 11.8 : NETAPP X371_S164A960ATE NA53 915.4GB 520B/sect (CCCCCCCCCCCCCC)

SYSCONFIG -R show issued disk is recognized and working nomally.

RAID group /aggr_data_dis_mnas_10_SAS_01/plex0/rg4 (normal, block checksums)

RAID Disk Device HA SHELF BAY CHAN Pool Type RPM Used (MB/blks) Phys (MB/blks) --------- ------ ------------- ---- ---- ---- ----- -------------- -------------- dparity 0a.11.9P1 0a 11 9 SA:A 0 SSD N/A 228853/468690944 228861/468707328 parity 0a.11.17P1 0a 11 17 SA:A 0 SSD N/A 228853/468690944 228861/468707328 data 0d.11.16P1 0d 11 16 SA:B 0 SSD N/A 228853/468690944 228861/468707328 data 0a.11.15P1 0a 11 15 SA:A 0 SSD N/A 228853/468690944 228861/468707328 data 0a.11.11P1 0a 11 11 SA:A 0 SSD N/A 228853/468690944 228861/468707328 data 0d.11.12P1 0d 11 12 SA:B 0 SSD N/A 228853/468690944 228861/468707328 data 0d.11.8P1 0d 11 8 SA:B 0 SSD N/A 228853/468690944 228861/468707328 data 0d.11.10P1 0d 11 10 SA:B 0 SSD N/A 228853/468690944 228861/468707328 data 0a.11.19P1 0a 11 19 SA:A 0 SSD N/A 228853/468690944 228861/468707328 data 0a.11.13P1 0a 11 13 SA:A 0 SSD N/A 228853/468690944 228861/468707328 data 0d.11.14P1 0d 11 14 SA:B 0 SSD N/A 228853/468690944 228861/468707328 data 0d.11.18P1 0d 11 18 SA:B 0 SSD N/A 228853/468690944 228861/468707328 data 0a.11.7P1 0a 11 7 SA:A 0 SSD N/A 228853/468690944 228861/468707328 data 0d.11.6P1 0d 11 6 SA:B 0 SSD N/A 228853/468690944 228861/468707328

RAID group /aggr_data_dis_mnas_10_SAS_01/plex0/rg5 (normal, block checksums)

RAID Disk Device HA SHELF BAY CHAN Pool Type RPM Used (MB/blks) Phys (MB/blks) --------- ------ ------------- ---- ---- ---- ----- -------------- -------------- dparity 0a.11.9P2 0a 11 9 SA:A 0 SSD N/A 228853/468690944 228861/468707328 parity 0a.11.17P2 0a 11 17 SA:A 0 SSD N/A 228853/468690944 228861/468707328 data 0d.11.16P2 0d 11 16 SA:B 0 SSD N/A 228853/468690944 228861/468707328 data 0a.11.15P2 0a 11 15 SA:A 0 SSD N/A 228853/468690944 228861/468707328 data 0a.11.11P2 0a 11 11 SA:A 0 SSD N/A 228853/468690944 228861/468707328 data 0d.11.12P2 0d 11 12 SA:B 0 SSD N/A 228853/468690944 228861/468707328 data 0d.11.8P2 0d 11 8 SA:B 0 SSD N/A 228853/468690944 228861/468707328 data 0d.11.10P2 0d 11 10 SA:B 0 SSD N/A 228853/468690944 228861/468707328 data 0a.11.19P2 0a 11 19 SA:A 0 SSD N/A 228853/468690944 228861/468707328 data 0a.11.13P2 0a 11 13 SA:A 0 SSD N/A 228853/468690944 228861/468707328 data 0d.11.14P2 0d 11 14 SA:B 0 SSD N/A 228853/468690944 228861/468707328 data 0d.11.18P2 0d 11 18 SA:B 0 SSD N/A 228853/468690944 228861/468707328 data 0a.11.7P2 0a 11 7 SA:A 0 SSD N/A 228853/468690944 228861/468707328 data 0d.11.6P2 0d 11 6 SA:B 0 SSD N/A 228853/468690944 228861/468707328

From the STORAGE EXPANDER, the Partial Rate for DIS/INVWD status is NA for disks in Shell 11 Bay 7.

Shelf name: 0d.shelf11 Shelf id: 11 Channel: 0d Module: B Shelf UID: XX:XX:XX:XX:XX:XX:XX:XX Shelf S/N: XXXXXXXXXXXXXX Term switch: N/A Shelf state: ONLINE Module state: OK Partial Path Link Invalid Running Loss Phy CRC Phy Disk Port Timeout Rate DWord Disparity Dword Reset Error Change Id State Value (ms) (Gb/s) Count Count Count Problem Count Count --------------------------------------------------------------------------------------------------

[ 6 ] OK 7 12.0 0 0 0 0 0 1 [ 7 ] DIS/INVWD 7 NA 484 478 0 0 0 2 [ 8 ] OK 7 12.0 0 0 0 0 0 1

ENCLOSURE BYPASSED can be found in storage show fault.

> storage show fault

Enclosure Status: non-critical Channel: 0a Shelf: 0 Shelf Type: DS212-12 Product Serial Number: 792131000345 Module Type: IOM12E

Disk Elements:

Element Status Status Bytes Status Descriptions

0 [Bay 0]: NONCRITICAL 03,00,20,28 ENCLOSURE BYPASSED A, BYPASSED A, FAULT REQSTD 1 [Bay 1]: OK 01,01,00,00 2 [Bay 2]: OK 01,02,00,00 3 [Bay 3]: OK 01,03,00,00 4 [Bay 4]: OK 01,04,00,00 5 [Bay 5]: OK 01,05,00,00