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Initialization of network interface failed due to unexpected software error

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fas-systems
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hw
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Applies to

  • FAS27xx
  • FAS26xx
  • FAS8200
  • AFF-A300

Issue

  • ONTAP upgrade is paused.
  • Output of storage failover show indicates node is Waiting for cluster applications to come online on the local node
  • Cluster port fails to initialize during boot:

initialization of network interface e0a failed due to unexpected software error ix:18.
initialization of network interface e0a failed due to unexpected software error ixgbe:5.
initialization of network interface e0a failed due to unexpected software error ix:eeprom_read:eec=75480832:-33.

  • Cluster port e0a or e0b missing from sysconfig -a output:

    slot 0: Gigabit Ethernet I210
        e0M MAC Address:    d0:39:ea:1e:5e:05 (auto-1000t-fd-up)
        Device Type:        0x1533 (BSD99)
        Firmware Version:   3.25-7.5 0x80000674

                                                                   >>>>>> port e0a or e0b missing 
    slot 0: 1G/10G Ethernet Controller CNA EP 8324
        (Multiple Dual-port, QLogic CNA 8324(8362) rev. 2)
        e0e MAC Address:    d2:39:ea:1e:5e:05 (auto-10g_sr-fd-up)
        e0f MAC Address:    d2:39:ea:1e:5e:05 (auto-10g_sr-fd-up)
        e0c MAC Address:    d0:39:ea:1e:5d:f9 (auto-10g_sr-fd-up)
        e0d MAC Address:    d0:39:ea:1e:5d:fa (auto-10g_sr-fd-up)
        Device Type:        EP8324N
        Firmware Version:   5.4.66.0

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